Member Concierge

About the Role

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Responsibilities

• Operate as the first point of contact for members and guests entering the resort
• Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receive inbound phone calls and conduct outbound outreach with members and guests to support engagement and acquisition
• Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments
• Serve as a key point of contact for new membership sales and member retention interactions
• Engage in problem-solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Requirements

• High School graduate or equivalent
• Minimum of 1-2 years of experience in customer service or sales
• Complete Retention Specialist Certification within 60 days of hire
• Skilled at multi-tasking, delivering high-quality customer service, service recovery, and verbal communication
• Comfortable working in a fast-paced environment
• Able to stand for 4 hours at a time
• Friendly and outgoing demeanor
• Passion to serve others
• Effective communication skills

Preferred Qualifications

• Bachelor’s Degree in Hospitality