Member Care Representative - Inbound Call Center

Essential Responsibilities

• Handle routine to moderately complex member inquiries with a goal of first call resolution and limited escalation
• Leverage departmental tools to handle call types such as account maintenance assistance like processing payments, account balance inquiries, opening or closing memberships, debit card PIN reset and money transfers
• Process financial transactions on member’s accounts in an efficient and effective manner
• Review, qualify, open and close deposit accounts and ATM/debit cards
• Complete money transfers and assist with check withdrawals
• Decide fee refunds within defined relationship parameters
• Act as a member advocate and handle difficult conversations with professionalism and courtesy
• Resolve member’s concerns while ensuring regulatory compliance
• Build partnerships with management and peers in contributing to a productive team environment

Requirements

• High School or Equivalent
• 1 Year Banking, Retail, Customer Service or Related Experience

Qualifications

• Technical knowledge of credit union products, policies and regulatory compliance
• De-escalation skills
• Call center experience within a Financial Services Environment

Skills

• Customer service skills
• Financial transaction processing
• Dealing with difficult situations
• Regulatory compliance

Benefits

• Salary range: $22.00 per hour
• Health care, vision, dental, and 401k with employer match
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays
• Education reimbursement

Pay

Salary range: $22.00 per hour.

Schedule

Call center hours: Monday - Friday 8:00 AM - 9:00 PM, Saturday 10:00 AM- 3:00 PM

Company Information

Equal Opportunity Employer