Member Care & Growth Manager (Rochester, MN)

About the role

The Member Care & Growth Manager will lead efforts to enhance member satisfaction and drive growth initiatives within the Rochester, MN operations center. This role requires strong leadership skills, excellent communication abilities, and a passion for member engagement.

Responsibilities

• Develop and implement strategies to improve member satisfaction and loyalty
• Collaborate with cross-functional teams to execute growth initiatives
• Lead member outreach campaigns to increase engagement and retention
• Monitor member feedback and adjust strategies accordingly
• Ensure compliance with all relevant policies and procedures

Requirements

• Bachelor's degree in a related field (e.g., business, marketing, communications)
• Minimum 5 years of experience in a customer service or member management role
• Proven track record of increasing member satisfaction and driving growth
• Strong interpersonal and communication skills
• Ability to work independently and manage multiple projects simultaneously

Qualifications

• Experience with AI tools and their integration into member care processes
• Knowledge of CRM systems and analytics tools
• Excellent problem-solving and decision-making skills

Skills

• Strategic planning and implementation
• Customer relationship management
• Team leadership and collaboration
• Communication and interpersonal skills
• Problem-solving and decision-making

Benefits

• Competitive salary commensurate with experience
• Flexible hybrid work schedule
• Health insurance coverage
• Employee assistance program
• Professional development opportunities

Pay

• $60,000 - $70,000 annually

Schedule

• Hybrid work schedule