Member Business Loan Processor

Essential Functions & Responsibilities

• Maintain loan/credit files in an orderly and professional manner. Update files with new or relevant information as necessary including current balance sheets, profit and loss statements, cash flow projections and all loan documentation. Provide technical support, including data entry, scanning documents, etc. in order to maintain the integrity of the data stored and saved within the loan servicing system.
• Prepare and process all documentation related to Member Business credit transactions. Complete all loan documents and close loans. Prepare files for audit after loans are closed.
• Serve as primary liaison between credit union and Member Business Lending (MBL) CUSO. Monitor all MBL processes including participation loans and Small Business Administration (SBA) loans. Coordinate and execute the annual review process and ensure compliance with MBL policy.
• Maintain existing loan portfolio to maintain a high-quality asset base. Assist members with loan or relationship related questions and concerns, payment issues, and obtain annual financial information. Assist with account collections as needed.
• Represent the credit union at various functions to develop and maintain business relationships.
• Perform other job-related duties as assigned.

Performance Measurements

• Serve as primary liaison between credit union and Member Business Lending (MBL) CUSO. Monitor reports and activities of the member business lending department to ensure compliance with credit union member business lending policy. Transmit documents and information to MBL CUSO as needed.
• Monitor participation loan payments and complete back office needs of the loan such as insurance verifications, government reporting, loan reviews, etc. Wire funds to appropriate entities for participation loans. Maintain frequent contact with CUSO and participating credit unions.
• Provide support to the VP Member Business Services with the administration of Business Deposit Accounts/Services including creation and implementation of new business products and services and managing the ongoing performance of the portfolio.
• Work directly with vendors that support the credit unions member business lending account related products and services (including merchant card services, remote check capture, payroll services, etc.). Provide due diligence on vendors and products when required.
• Provide support to credit union and MBL CUSO lenders with financial statement analysis, loan documentation, clerical tasks and documentation collection as required.
• Assist with internal audits and examinations.

Knowledge and Skills

• Experience - One year to three years of similar or related experience. Prior financial institution experience and familiarity with lending processes and regulations preferred.
• Education - A two-year college degree in business, finance, economics or related field of study, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or completion of an apprenticeship program.
• Interpersonal Skills - Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
• Other Skills - Requires strong personal computer skills with the ability to learn new software. Intermediate to advanced Microsoft Excel/Office skills are required. Requires intermediate mathematical skills (calculations and concepts involving decimals, percentages, fractions, etc.). Requires professional, well-developed interpersonal skills necessary for projecting and communicating a positive image. Excellent verbal and written communication skills are required.