Member Assist Cart Attendant

About the Role

We are looking for people who take pride in their work to join our team. You help shape our member’s entire shopping experience by giving them a positive first and last impression. In this role, you are responsible for ensuring members see a well-kept parking lot, assisting members with their purchases, and ensuring there are carts ready and available. You will also help members load their vehicles and support creating a great member experience. This role requires you to be constantly on your feet and on the go, regardless of weather conditions.

Responsibilities

• Ensures club pick-up orders are filled by:
  • Contacting members to notify when pickup time is delayed
  • Informing members when products are unavailable (e.g., out of stock) and offering alternative options
  • Ensuring products are selected and packaged according to company policies and procedures
  • Ensuring items are dispensed when members arrive for pickup
  • Resolving member issues and concerns
  • Promoting the company's products and services
• Maintains safety of the facility by:
  • Conducting safety sweeps
  • Following procedures for handling merchandise
  • Correcting and reporting unsafe situations to facility management
• Provides member service by:
  • Acknowledging members and identifying their needs
  • Assisting members with purchasing decisions
  • Processing member purchases and payments according to company policies
  • Utilizing cash registers for transactions
  • Locating and organizing merchandise
  • Zoning designated areas
  • Resolving member issues and concerns
  • Promoting the company's products and services
  • Organizing and maintaining availability of carts/flatbeds
  • Assisting members with transporting items
  • Utilizing cart retrieval equipment according to company policies
  • Maintaining parking lot cleanliness
• Maintains a positive attitude by smiling, greeting, and thanking members
• Provides exceptional customer service, including answering member questions
• Maintains a clean, neat, and member-ready area
• Complies with company policies, procedures, and standards of ethics and integrity
• Completes work assignments and priorities using company resources and collaboration

Qualifications

You will stand out if:

• You thrive in fast-paced environments
• You’re a multi-tasker at heart
• You keep member satisfaction as your top priority
• You can stand for long periods while assisting members quickly and accurately
• You’re a problem solver who tackles obstacles head-on

Benefits

• Health benefits: Medical, vision, and dental coverage
• Financial benefits: 401(k), stock purchase, and company-paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Education benefits: Live Better U program covers tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates (eligibility requirements apply)

Pay

The hourly wage range for this position is $16.00 to $24.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances (e.g., based on schedule, facility, season, or specific work performed). Multiple premiums may apply if applicable criteria are met.

Primary Location: 1750 SW Gatlin Blvd, Port St. Lucie, FL 34953-2777, United States of America