Member Assist Cart Attendant

We are looking for people who take pride in their work to join our team. You help shape our member’s entire shopping experience by giving them a positive first and last impression.

About the role

In the member assist – cart attendant role, you are responsible for ensuring members see a well-kept parking lot which includes helping members with their purchases, and ensuring there are carts ready and available. You will also assist our members by helping them load their vehicles and support creating a great member experience. This means you are constantly on your feet and on the go, rain or shine, sleet or snow.

Responsibilities

• Ensures club pick-up orders are filled by:
  • Contacting members to notify when pickup time is delayed
  • Informing members when products are unavailable (e.g., out of stock) and offering alternative product options
  • Ensuring products are selected and packaged according to company policies and procedures
  • Ensuring items are dispensed when members arrive for pickup
  • Resolving member issues and concerns
  • Promoting the company's products and services
• Maintains safety of facility by:
  • Conducting safety sweeps
  • Following procedures for handling merchandise
  • Correcting and reporting unsafe situations to facility management
• Provides member service by:
  • Acknowledging the member and identifying member needs
  • Assisting members with purchasing decisions
  • Processing member purchases and payments according to company policies and procedures
  • Utilizing cash registers to assist members with transactions
  • Locating and organizing merchandise
  • Zoning the designated areas
  • Resolving member issues and concerns
  • Promoting the company's products and services
  • Organizing and maintaining availability of carts/flatbeds
  • Assisting members with transporting items
  • Utilizing cart retrieval equipment according to company policies and procedures
  • Maintaining parking lot cleanliness
• Complies with company policies, procedures, and standards of ethics and integrity by:
  • Implementing related action plans
  • Using the Open Door Policy
  • Applying these in executing business processes and practices
• Completes work assignments and priorities by:
  • Using policies, data, and resources
  • Collaborating with managers, co-workers, customers, and other business partners
  • Identifying priorities, deadlines, and expectations
  • Carrying out tasks and communicating progress and information
  • Determining and recommending ways to address improvement opportunities
  • Adapting to and learning from change, difficulties, and feedback
• Maintains a positive attitude by smiling, greeting, and thanking members
• Provides exceptional customer service to members across the club as needed, answering any questions they may have
• Maintains a clean, neat, and member-ready area

Skills

• Thrive in fast-paced environments
• Multi-tasking
• Member satisfaction as top priority
• Ability to stand for long periods while assisting members quickly and accurately
• Problem-solving to tackle obstacles head-on and ensure tasks are completed with excellence

Benefits

• Health benefits including medical, vision, and dental coverage
• Financial benefits including 401(k), stock purchase, and company-paid life insurance
• Paid time off including PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For more information, see PTO details and benefits and eligibility.

Pay

The hourly wage range for this position is $16.00 to $24.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Primary location: 1725 34TH ST N, ST PETERSBURG, FL 33713-3601, United States of America