Member Assist Cart Attendant

What you'll do

• Sweep the facility to maintain safety according to company policies and procedures.
• Resolve member issues and concerns by contacting members to notify when pickup times are delayed, informing them when products are unavailable, and offering alternative product options.
• Ensure products are selected and packaged according to company policies and procedures, and ensure items are dispensed when members arrive for pickup.
• Process member purchases, assist with payments, and utilize cash registers to assist members with transactions.
• Organize and maintain availability of carts/flatbeds, assist members with transporting items, and utilize cart retrieval equipment according to company policies and procedures.
• Maintain parking lot cleanliness.
• Provide member service by acknowledging the member and identifying member needs, assisting with purchasing decisions, and resolving member issues and concerns.
• Promote the company's products and services.
• Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
• Complete work assignments and priorities by using policies, data, and resources, collaborating with managers, co-workers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback.

What you need

• Thrive in fast-paced environments.
• Be a multi-tasker at heart.
• Keep member satisfaction as your top priority.
• Can stand for long periods of time while assisting members quickly and accurately.
• Are a problem solver who tackles obstacles head-on to ensure each task is completed with excellence.

At Sam's Club

• Competitive pay as well as performance-based bonus awards and other great benefits.
• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Lifetime learning benefits through Live Better U, a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Minimum Qualifications

• Outlined below are the required minimum qualifications for this position.

Preferred Qualifications

• Outlined below are the optional preferred qualifications for this position.

Customer Service Primary Location

215 PIEDMONT PL, DANVILLE, VA 24541-4176, United States of America