Member Assist Cart Attendant

We are looking for people who take pride in their work to join our team. You help shape our member’s entire shopping experience by giving them a positive first and last impression.

About the role

In the member assist – cart attendant role, you are responsible for ensuring members see a well-kept parking lot which includes helping members with their purchases, and ensuring there are carts ready and available. You will also assist our members by helping them load their vehicles and support creating a great member experience. This means you are constantly on your feet and on the go, rain or shine, sleet or snow.

Responsibilities

• Ensures club pick up orders are filled by:
  • Contacting members to notify when pickup time is delayed
  • Informing members when products are unavailable (e.g., out of stock)
  • Offering members alternative product options when needed
  • Ensuring products are selected and packaged according to company policies and procedures
  • Ensuring items are dispensed when members arrive for pickup
  • Resolving member issues and concerns
  • Promoting the company's products and services
• Maintains safety of facility according to company policies and procedures by:
  • Conducting safety sweeps
  • Following procedures for handling merchandise
  • Correcting and reporting unsafe situations to facility management
• Provides member service by:
  • Acknowledging the member and identifying member needs
  • Assisting members with purchasing decisions
  • Processing member purchases
  • Assisting with payments according to company policies and procedures for different membership and payment types
  • Utilizing cash registers to assist members with transactions
  • Locating and organizing merchandise
  • Zoning the designated areas
  • Resolving member issues and concerns
  • Promoting the company's products and services
  • Organizing and maintaining availability of carts/flatbeds
  • Assisting members with transporting items
  • Utilizing cart retrieval equipment according to company policies and procedures
  • Maintaining parking lot cleanliness
• Maintains a positive attitude by smiling, greeting, and thanking members
• Provides exceptional customer service to members across the club as needed, answering any questions they may have
• Maintains a clean, neat, and member-ready area
• Complies with company policies, procedures, and standards of ethics and integrity by:
  • Implementing related action plans
  • Using the Open Door Policy
  • Applying these in executing business processes and practices
• Completes work assignments and priorities by:
  • Using policies, data, and resources
  • Collaborating with managers, co-workers, customers, and other business partners
  • Identifying priorities, deadlines, and expectations
  • Carrying out tasks
  • Communicating progress and information
  • Determining and recommending ways to address improvement opportunities
  • Adapting to and learning from change, difficulties, and feedback

Skills

• Thrive in fast-paced environments
• Multi-tasking
• Keep member satisfaction as your top priority
• Ability to stand for long periods of time while assisting members quickly and accurately
• Problem-solving to tackle obstacles head-on and ensure tasks are completed with excellence

Benefits

• Health benefits include medical, vision, and dental coverage
• Financial benefits include:
  • 401(k)
  • Stock purchase plan
  • Company-paid life insurance
• Paid time off benefits include:
  • PTO (Paid Time Off)
  • Parental leave
  • Family care leave
  • Bereavement leave
  • Jury duty leave
  • Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U: Company-paid education benefit program for full-time and part-time associates, covering:
  • High school completion
  • Bachelor’s degrees
  • English Language Learning
  • Short-form certificates

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.

Pay

The hourly wage range for this position is $18.00 to $26.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Premiums may also be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances, based on schedule, facility, season, or specific work performed.

Primary location: 904 Pleasant Grove Blvd, Roseville, CA 95678-6126, United States of America.