Melissa eStores - In-Store Shopper - Part time

Responsibilities

• Selects merchandise from sales floor to complete customer online orders
• Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
• Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
• Makes decisions on customers' behalf if requested item is unavailable
• Provides superior customer service; answers product-related questions, locates products, and helps in-store customers, as needed
• Returns extra / unwanted products to their proper in-store location
• Communicates continuously with department Managers and Partners to locate product
• Maintains productivity standards
• Performs eStore Curbie duties, as needed

Sanitation / Stocking / Food Safety

• Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains / stocks bag areas
• Maintains standards for safety and sanitation

Qualifications & Key Requirements

• Age Requirement: 16+
• Work Experience: 3+ months of experience as a Curbie or related experience - Required
• Experience in personal shopping a plus - Preferred
• Knowledge/Skills/Abilities: Strong customer service skills - Required; Strong communication skills - Required; Ability to make effective decisions on behalf of the customer with limited information - Required; Ability to prioritize and handle cross-functional tasks - Required; Ability to work a flexible schedule - Required
• Education: HS Diploma or GED or equivalent - Preferred
• Licenses/Certifications: Completion of all required training - upon hire (e.g., Alcohol Seller's Training) - Required

Physical Demands & Working Conditions

• Perform in a fast-paced work environment which requires detailed work and precision
• Work with Customers and stay attentive to their needs
• Work a flexible schedule, based on business needs
• Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
• Constantly walk, reach at waist, grasp
• Frequently reach at knees, push / pull with arms
• Occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements
• Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs
• Use a manual pallet jack multiple times per day