Assistant Store Manager

The Assistant Store Manager at O'Reilly Auto Parts supports the Store Manager in areas of sales, customer service, store appearance, and operations. Key responsibilities include leading the store team, managing customer service levels, staffing the retail sales counter, setting team member goals, providing feedback, and hiring new employees. Additionally, this position assists in processing buy online/ship to store, hub and store to store transfers, and DC add orders, ensuring customer satisfaction and merchandise handling.

Essential Job Functions

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including executing customer service programs.
• Work with the store manager to ensure adequate staffing, especially during peak business hours.
• Aid in setting team member goals, providing feedback, coaching, and mentoring.
• Assist in the hiring process by completing recruiting tasks, scheduling interviews, evaluating candidates, and collaborating with management.
• Ensure the telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
• Handle customer returns and exchanges efficiently, issuing refunds accurately, and processing returned merchandise correctly.
• Invoice merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages, delegate Image Maker and merchandising tasks, and ensure compliance with company policies.
• Perform store opening/closing duties, including day end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring security measures are in place, and managing delivery vehicles.
• Maintain the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles.
• Support the store manager in various administrative tasks as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Sales Specialist Training
• Assistant Manager Certification
• RSS Certification
• Certified Parts Professional Certification (Desired)
• ASE Certification (Desired)
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive Wages
• Paid Time Off
• Stock Purchase Plan
• 401(k) with Employer Contributions
• Total Compensation Package
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O'Reilly Auto Parts offers a competitive total compensation package, including a starting day one Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA), Stock Purchase Plan, and 401(k) with Employer Contributions. The company also provides Tuition Educational Assistance Programs and opportunities for career growth. O'Reilly Auto Parts is an equal opportunity employer committed to diversity and inclusion.