melin Retail Sales Expert - Birkdale Village

Summary

To provide the highest level of connection and focus to each guest that enters a melin store. To build a lifelong relationship with guests and the melin brand. To open and close the business, set up for a successful day, and manage the drawer and daily revenue drop. To handle operational procedures, manage cashiers, provide premium customer service, set alarms, and keep the store clean and organized.

Operations/Sales/Customer Service

• Engage with new customers and build immediate and lasting rapport.
• Personalize customer connections by providing the highest level of hospitality and customer service.
• Exhibit deep and extensive product knowledge to support all client inquiries, questions, and concerns.
• Be an expert on melin's product lines, current fashion trends, understand the customer needs, and creatively communicate selections that meet their needs.
• Execute training and strategies to consistently deliver the best premium guest experience at the store.
• Execute restocking, back of house operations, supply needs, and daily store maintenance as directed by the Store Management.
• Independently problem solve and resolve customer issues while maintaining a high level of professionalism, even in high stress situations.
• Collaborate with leadership team to communicate customer feedback and demonstrate ability to independently problem solve and resolve customer concerns in a respectful and organized fashion.
• Ensure the retail floor is always clean and presentable, maintaining store concepts & visual standards.
• Assist with back of house duties including receiving and placing product.
• Support and promote Cashwrap & POS procedures.
• Reconcile tills, process returns, exchanges, gift cards, and discounts accurately when provided manager approval.
• Open and close the store following standard operating procedures for this process.

Experience And Qualifications

• Minimum of one year of experience in sales and merchandising (preferably retail goods) with closing and opening responsibilities.
• Show elevated communication skills and can tailor style to suit the audience.
• Strong independent work ethic, excellent time management skills, organizational abilities.
• Preferrred proficiency/knowledge in action sports, golfing, running/training and a passion for the outdoors.
• Computer skills to include operating POS sales (Shopify).
• Support and promote the Point-of-Sale process in all areas of register procedure, protocol and policies.
• Ability and willingness to work weekends, evenings, and holidays as needed.
• Self-motivated with strong entrepreneurial skills.
• Must be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs.

Benefits And Perks

• PT Sales Expert: Generous product gift program and all brand discounts, Comped yearly product from all Archipelago brands, Medical, Dental, and Vision Insurance, Company paid Life Insurance, Bonus Program Eligibility, Snack/beverage reimbursement up to $50401k with employer match in accordance with plan guidelines.
• FT Sales Expert (>32hrs/wk): Generous product gift program and all brand discounts, Comped yearly product from all Archipelago brands, Medical, Dental, and Vision Insurance, Company paid Life Insurance, Bonus Program Eligibility, Snack/beverage reimbursement up to $75401k with employer match in accordance with plan guidelines, Paid Time Off accrued annually.

Archipelago Companies

All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@arch-cos.com. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.