MEG/Research MRI Patient Coordinator

About the role

Under the direction of the MEG MRI Team Leader, the MEG/Research MRI Patient Coordinator facilitates patient scheduling and coordination to increase efficiency and productivity. Serves as liaison between the research and clinical teams and the technologists to ensure timely and accurate scheduling of patients for MEG and Research MRI exams.

Responsibilities

• Obtain orders from EPIC work basket, email and other means of communication
• Create patient file to include medical history, prior surgical history and epilepsy etiology
• Obtain patient records from outside facilities and upload to EPIC as available
• Coordinate insurance approval through communication with financial clearance team
• Contact patient/family to explain the MEG and/or MRI exam and: provide information regarding options for non-sedate, sedation or general anesthesia; complete initial MRI screening and obtain surgical history and/or implant documentation when appropriate
• Communicate via EPIC secure chat with Sedation Triage RN team for Decision Tree for general anesthesia and sedation requirements for exams
• Contact Radiology Scheduling/Access Center to facilitate appointment scheduling
• Add scheduled appointment to appropriate resource Outlook calendar
• Coordinate as needed with Neurology to manage VNS (vagal nerve stimulator) prior to and immediately following exam
• Confirm appointment with patient prior to date of service
• Forward exam specific Power Point and finalized report to Radiologist for approval
• Upon Radiologist’s approval, convert power point to PDF and forward to ordering provider
• Assist PhDs in scheduling scanner time for protocol building and optimization
• Coordinate with Global Medicine for international patient requests
• Support schedule coordination of patients that require multi-modality exams
• Other duties as assigned

Qualifications

Education

• High School Diploma / GED – Required
• Associate's Degree – Preferred

Experience

• At least three (3) years hospital, medical office or related healthcare experience – Required
• Prior experience with EPIC and coordinating patient appointments – Preferred

Skills

• Knowledge of medical terminology (Required proficiency)
• Knowledge and solid understanding of all information systems utilized for the Radiology processes (Required proficiency)
• Excellent communication and interpersonal skills (Required proficiency)
• Good verbal and communication skills; accurate documentation skills; ability to read and correctly pronounce medical terminology; must have excellent phone etiquette (Required proficiency)
• Good computer skills to understand, navigate, and enter data on multiple IT systems and Radiology-centric systems (Required proficiency)
• Ability to multitask and handle acute, stressful and busy periods (Required proficiency)
• Task completion with accuracy is critical (Required proficiency)
• Ability to function efficiently and professionally with a minimum of supervision (Required proficiency)
• Ability to quickly learn new procedures (Required proficiency)
• Strong computer skills (Required proficiency)
• Strong customer service skills (Required proficiency)
• Ability to display compassion and empathy (Required proficiency)

Pay

Hourly salary range: $23.20 – $28.95 (full-time). Part-time pay adjusted accordingly. Factors such as skills and experience could result in an offer above the noted range.

Schedule

Day shift (United States of America)

Benefits

As a condition of employment, CHOP employees who work in patient care buildings or have patient-facing responsibilities must receive an annual influenza vaccine. See CHOP's Compensation and Benefits for more information.