Meetings Technical Services Specialist

About the role

We are seeking a tech-savvy, customer-focused Meetings Technical Services Specialist to join our Engineering & IT team. In this role, you will provide support in planning and executing the hybrid components of conferences and meetings. You’ll leverage your experience in IT and audio-visual production to coordinate with internal teams and external vendors, ensuring reliable performance and seamless global hybrid work environments.

Responsibilities

• Support the planning and execution of the hybrid component of meetings and conferences.
• Support assigned tasks for meeting technology projects from concept through completion.
• Stay up to date on emerging meeting technologies and best practices.
• Recommend technical implementations for continuous service improvement.
• Ensure reliable performance and life cycle management of hardware and AV systems that are part of the ICANN Meetings shipment, hybrid meeting kits, and global conference rooms.
• Manage daily operation, tech support, and maintenance for all ICANN office conference room technology.
• Coordinate with contractors and vendors for management of conference rooms and meetings.
• Act as lead Meeting Technical Services (MTS) technician for assigned events and meetings.
• Provide administration and tech support for MTS managed platforms.
• Work within rigid deadlines to produce and support ICANN meetings.
• Make correct decisions in the high-pressure situations presented by live broadcast events.
• Research, identify, and implement appropriate Project Management Methodologies, Policies, and Procedures.
• Direct the preparation of business cases which clearly identify Project Scope, Objectives, Costs, and Benefits.
• Ensure adherence to Project Timelines, Budgets, Methods, Guidelines, and Compliance with Applicable Laws and Regulations.
• Direct timely communications of Project Management Policies and Procedures, as necessary.
• Participate in the Development of Company Strategic Business Plans.
• Develop and cultivate strong Business Relationships with End-Users and other Project Stakeholders.
• Other duties as assigned or requested.

Requirements

• Strong interpersonal communication skills and the ability to maintain effective working relationships with co-workers, partners, vendors, and the public.
• Must be a team-oriented person and work independently as a self-starter.
• Proven results leading and overseeing customer and/or partner success stories in front and back-end solution architecture, development, release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
• A strong understanding of outsourcing environment, computer systems management, business principles, systems improvement, and project management.
• Excellent analytical skills.
• Excellent presentation, verbal communication, and written English skills; English as a first language or native speaker-level English skills.
• Must be flexible to travel at short notice and up to 40% of working time.
• Must be able to adapt to working internationally, including varying time zones, environments, business culture, and other circumstances.

Qualifications

• Bachelor’s Degree required; study in Computer Science, Electrical Engineering, Audio-Visual Production, or a related field desired.
• Minimum of 5–7 years of experience, with a Bachelor’s degree in Computer Science or Audio-Visual Production.
• Experience working with video conferencing and AVoIP required.
• Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community, and with vendors.
• Experience managing cross-functional and/or matrix teams.
• Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
• Experience identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience interacting at the executive level.
• Experience with demand management and aligning resource capacity with work.
• Experience challenging and pushing back on key stakeholders when work does not align with priorities.
• Experience partnering with business leaders to understand upcoming demands.
• Experience managing live events globally, in diverse environments and circumstances.
• Language fluency, both written and spoken, in English is required.

ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English.

Working Conditions & Physical Requirements

• International travel may be required to support ICANN-related meetings, approximately three times per year for lengths of 14-16 days per trip, likely on different continents.
• Willingness and ability to travel domestically and internationally 30% of the time, or as needed.
• Ability to travel globally without restrictions, frequently with limited notice.
• Comfort level with an international work environment that requires availability at times outside normal business hours.
• Work is sometimes performed in a normal office environment with limited privacy and some exposure to background noise.
• Willingness to work in the Los Angeles office a minimum of 2 days per week, based on demand for support.
• Work is often performed in spaces which do not offer privacy or protection from background noise, both indoor and outdoor.
• While performing the duties of this job, the employee is frequently required to stand, walk, sit, talk, or hear; use hands and arms to reach, handle, or feel.
• Specific vision abilities required include close vision, color vision, and ability to adjust focus.
• The employee may occasionally lift and/or move up to 50 pounds.

Pay

Targeted base salary range: $60,000 – $80,000, plus 10% bonus and benefits. Note: The salary range provided is a general estimation based on the primary location. Final compensation packages consider factors including geographic region, work experience, knowledge, skills, and other compensable factors.