Meetings & Events Manager, Registration

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

This role is based in our National Center office located in Dallas, TX, with home-based work available.

About the role

The Registration Manager is responsible for planning, executing, and overseeing all registration activities for multiple American Heart Association specialty conferences. This role ensures a seamless and accurate registration experience for attendees, speakers, exhibitors, and stakeholders while maintaining data integrity, financial accuracy, and compliance with American Heart Association policies. The Registration Manager partners closely with internal teams, vendors, and finance to support successful, mission-driven meetings.

Responsibilities

• Working closely with the National Sr. Meetings & Events Lead, Registration, manage end-to-end registration operations for the International Stroke Conference and 2 specialty conferences, including pre-event setup, onsite execution, and post-event reconciliation.
• Working with the registration vendor and several internal clients, provide all set-up information, including registration fees, ticket fees, all show items, etc., so that the vendor can configure the registration site.
• Review, preview, test, and maintain online registration, ensuring accuracy of registration categories, pricing, policies, and data fields.
• Oversee registration vendor customer service for assigned conferences and manage all escalations. Work with the Association's Customer Call Center to ensure they have all the information needed to respond to customer inquiries.
• Collaborate with conference planning, marketing, and communications teams to support registration timelines, promotions, and attendee communications.
• Coordinate with registration vendor to process payments, refunds, discounts, and revenue reconciliation in accordance with the Association's financial policies.
• Develop and deliver registration reports and analytics, including attendance trends, demographics, and post-event metrics.
• Plan and manage onsite registration operations, including staffing plans, training, workflows, badge production, and attendee materials.
• Identify opportunities to improve efficiency, scalability, and the overall registration experience across specialty conferences.
• Support continuous improvement by documenting processes, best practices, and lessons learned.

Requirements

• Bachelor’s degree or equivalent experience in event management, hospitality, business administration, or a related field.
• Minimum of 3 years of experience managing conference or event registration, preferably in a nonprofit, association, or scientific meetings environment.
• Experience managing registration for multiple concurrent events or specialty conferences.
• Proficiency with event registration platforms (e.g., Maritz or similar systems).
• Strong organizational, analytical, and problem-solving skills. Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent customer service, written, and verbal communication skills.

Benefits

• Compensation: Competitive base salary, regularly reviewed and adjusted based on market value. Performance and recognition through annual salary planning and incentive programs.
• Health & Wellness: Medical, dental, vision, disability, and life insurance. Employee assistance program, wellness program, telemedicine, and medical consultation.
• Retirement: Robust retirement program with employer match and automatic contribution.
• Professional Development: Access to Employee Resource Groups (ERGs), mentoring programs, and Heart U, the Association’s national online university with over 100,000 resources.
• Work-Life Harmonization: Minimum of 16 days Paid Time Off (PTO) per year for new employees, increasing with seniority, plus 12 paid holidays annually, including several days off at the end of the year.
• Tuition Assistance: Financial support for employees pursuing further education and career development related to their current or potential future roles.

Pay

The expected pay range is $70,000 to $80,000. Pay is commensurate with experience; geographic differentials may apply.