Meetings and Special Events Manager

About the role

The Meetings and Special Events Manager assists in planning and executing meetings and special events at The Ritz-Carlton Reynolds Lake Oconee. This role involves implementing departmental strategies, ensuring profitability, and providing exceptional customer service.

Responsibilities

• Researches and analyzes new products, pricing, and services of competitors.
• Affirms the property of all groups that impact property operations.
• Executes event management strategy aligned with the company's business strategy and leads its execution.
• Conducts daily walk-throughs of the banquet floor to ensure client satisfaction and quality standards.
• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and increase additional revenue opportunities.
• Creates opportunities to upsell during event planning.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Requirements

Education and Experience: • High school diploma or GED; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area.

Qualifications

Core Work Activities: • Researches and analyzes new products, pricing, and services of competition. • Assists in apprising property of all groups that will impact property operations. • Assists in execution of event management strategy that is aligned with the company’s business strategy and leads its execution. • Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards. • Manages profitably by creating opportunities to upsell during event planning and assisting in managing department controllable expenses to achieve or exceed budgeted goals. • Ensures exceptional customer service by creating an atmosphere in all event management operations areas that meets or exceeds guest expectations, setting a positive example for guest relations, interacting with guests to obtain feedback on product quality and service levels, responding to and handling guest problems and complaints, empowering employees to provide excellent customer service, ensuring employees understand expectations and parameters, striving to improve service performance, and emphasizing guest satisfaction during all departmental meetings and focusing on continuous improvement.

Skills

Skills required for this role include: • Strong organizational skills. • Excellent communication and interpersonal skills. • Ability to manage multiple tasks and projects simultaneously. • Proficiency in Microsoft Office Suite. • Ability to work independently and as part of a team. • Ability to handle high-pressure situations and meet deadlines.

Benefits

The Ritz-Carlton offers competitive benefits including health insurance, retirement plans, paid time off, and more. For more details, please refer to the employee handbook.

Pay

The salary range for this position is $50,000 - $70,000 annually, depending on experience and qualifications.

Schedule

The Meetings and Special Events Manager works a flexible schedule to accommodate the needs of the property and events.