Meetings and Special Events Manager

Job Summary

Assists in planning and execution of meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for assisting in the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

CORE WORK ACTIVITIES

• Researches and analyzes new products, pricing and services of competition.
• Aids in apprising property of all groups that will impact property operations.
• Aids in executing event management strategy that aligns with the company's business strategy and leads its execution.
• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.
• Manages profitability by developing working relationships with outside vendors and establishing prices and service agreements to enhance the event experience and increase additional revenue opportunities for the property as needed.
• Creates opportunities to upsell during event planning.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Ensures exceptional customer service by creating an atmosphere in all event management operations areas that meets or exceeds guest expectations, setting a positive example for guest relations, interacting with guests to obtain feedback on product quality and service levels, responding to and handling guest problems and complaints, empowering employees to provide excellent customer service, ensuring employees understand expectations and parameters, striving to improve service performance, emphasizing guest satisfaction during all departmental meetings, and focusing on continuous improvement.