Meeting and Event Manager

About the role

The Meeting & Events Manager is responsible for leading all conference services, catering operations, and hospitality programs at the NYC Headquarters. This role oversees day-to-day operations, manages client and stakeholder relationships, and ensures the delivery of exceptional service for meetings, events, executive functions, and workplace hospitality initiatives. The Manager leads a team of up to 10 employees, drives operational excellence, manages budgets and vendor partnerships, monitors performance metrics, and implements continuous improvement strategies to enhance the overall client and employee experience. This position serves as a key partner to client leadership, ensuring service quality, client satisfaction, and the successful execution of workplace and hospitality services.

Responsibilities

• Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs
• Maintain a professional, organized, and client-ready environment at all times
• Participate in leadership discussions, providing updates on performance, challenges, and opportunities
• Develop and maintain processes and procedures to support efficient service delivery
• Monitor performance metrics and service levels, identifying opportunities for improvement
• Maintain and update operational documentation and playbooks
• Build and maintain strong client relationships through consistent communication and service delivery
• Conduct regular site walkthroughs to ensure a high standard of appearance and functionality
• Address concerns and service requests promptly, ensuring resolution and follow-up
• Oversee meeting and conference room operations, including setup, coordination, and space management
• Monitor room usage and ensure spaces are properly maintained and ready for use
• Support mail and print services as needed, ensuring accuracy and timely completion
• Assist with project coordination, including tracking progress, timelines, and deliverables
• Lead, develop, and manage team performance, providing coaching and feedback
• Support hiring, training, and employee engagement initiatives
• Partner with internal teams to address employee-related matters and support retention
• Participate in training and development to strengthen leadership and operational performance

Requirements

• 3–5 years of experience in office services, hospitality, or workplace operations
• Previous leadership or supervisory experience preferred
• Strong communication and relationship management skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and workplace system
• Strong attention to detail and organizational skills

Qualifications

• Client-focused mindset
• Leadership and accountability
• Operational efficiency
• Problem-solving and decision-making

Pay

The compensation range for this role is $90,000 to $95,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)