Meet & Greet Agent

Benefits

• Fun servicing Norwegian, MSC, Disney, Virgin Voyages, Oceania and other Cruise Lines
• Cruise discounts
• Part‑time position
• Flexible schedules
• Guidelines provided at interviews

Pay

Pay rate of $16.00–$16.50 per hour

Schedule

• Flexible scheduling
• Typical hours: 5:00 am – 4:00 pm (may extend until ship departures)
• May include weekdays, weekends, and holidays

Responsibilities

• Answer general questions accurately and pleasantly
• Take initiative to assist each guest
• Behave courteously, cooperatively, respectfully, and professionally with employees, guests, and the public
• Greet guests with a smile and foster a welcoming atmosphere
• Carry and display approved signage at shoulder height for visibility
• Volunteer assistance and circulate in the luggage area, remaining accessible
• Direct guests to proper areas (e.g., check‑in counter, waiting area)
• Qualify guests with transfers and consult manifests as needed
• Proactively sell transportation, document transactions, and complete required accounting procedures
• Provide guests with information on transportation, pier experience, and sailing per department manual and training
• Ensure physically challenged/special‑needs guests are handled respectfully and appropriately
• Escort guests to the bus and control guest flow
• Perform luggage sweep of all airline carousels at day‑end, report leftover luggage to supervisor and airline representative, assist with expediting luggage as needed
• Clear and clean workstation/area by day‑end, ensure all paperwork is turned in
• Show flexibility by performing any additional duties/projects assigned by management

Qualifications

• High School Diploma or equivalent
• Prior customer service or related experience

Skills

• Ability to communicate in English sufficient to provide information and answer general questions
• Good organizational and customer service skills
• Good communication skills and crowd‑control abilities to guide large groups and control lines
• Ability to work effectively in a multi‑tasked, fast‑paced environment in front of large groups

Work Conditions

• Frequent standing, walking, lifting, pushing, and pulling for up to 6‑hour increments on average
• Ability to stoop, kneel, bend, crouch, lift, or carry
• Indoor/outdoor work environment at pier/airport and terminal locations under varying weather conditions
• Flexibility to work hours ranging from 5:00 am – 4:00 pm or until ship departures; may include weekdays, weekends, and holidays