Medspa Front Desk Associate

Position Overview

Serenity Aesthetics & Wellness is seeking a Front Desk Associate to join our team in the San Francisco Bay Area. The ideal candidate will thrive in a fast-paced, luxury aesthetic environment, providing exceptional client experiences and supporting the clinic's growth.

Responsibilities

• Create a warm, polished first impression by greeting and welcoming every client professionally.
• Deliver a high-touch, luxury experience ensuring every client feels cared for, comfortable, and valued.
• Manage client check-ins and check-outs while maintaining a calm, organized, and welcoming front desk environment.
• Anticipate client needs and proactively assist with scheduling follow-up appointments, treatment planning coordination, and retail product purchases.
• Respond thoughtfully to client inquiries regarding treatments, services, and skincare products, guiding clients towards the best options for their goals.
• Address minor client concerns with professionalism and empathy, escalating more complex issues to management when necessary.
• Maintain accurate patient records and ensure all necessary paperwork is completed.
• Answer and direct phone calls, respond to email inquiries, and manage patient flow efficiently.
• Aid with data entry and other administrative tasks as needed.
• Perform opening and closing duties, ensuring lounge areas are tidy and welcoming for clients.

Qualifications

• 2-3 years (preferred) in a customer-facing, hospitality role.
• Knowledge of medical aesthetics and skincare is highly desired.
• Exceptional customer service and communication skills.
• Ability to multitask and stay organized in a fast-paced, team-oriented environment.
• Reliable, punctual, and proactive with strong problem-solving skills.
• Tech-savvy with proficiency in email, scheduling software, and mobile devices.
• Experience with Zenoti software is a plus.
• Flexible schedule with the ability to work some Saturdays.

What We Offer

• A supportive and dynamic work environment.
• Opportunities for growth and development within the company.
• Comprehensive training to ensure your success in the role.

Company Information

Serenity Aesthetics & Wellness is an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, criminal history, or any other basis protected by federal, state, or local law. California Fair Chance Act notice. This employer will consider for employment all qualified applicants, including those with criminal histories, in accordance with the California Fair Chance Act (Gov. Code 12952) and any applicable local ordinance (including the Los Angeles City Fair Chance Initiative, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance).