Medication Liaison - Detroit, MI

About the role

This on-site, clinic-embedded role supports coordination between Genoa pharmacy teams, partner clinic care teams, and patients to promote timely access to medications and an excellent patient experience. This position builds strong clinic relationships, connects patients to Genoa pharmacy services, supports prescription routing and prior authorization workflows, and completes proactive outreach to reduce delays in therapy and improve adherence. Working under the guidance of pharmacy leadership, the liaison helps ensure consistent workflows between clinic and pharmacy teams, identifies routine barriers to medication access, and supports process improvements within established procedures and regulatory requirements.

Primary Responsibilities

• Serve as an on-site pharmacy resource within the partner clinic to support coordination
• Build relationships with clinic staff, providers, and pharmacy teams
• Support prescription routing and prior authorizations
• Monitor prescription status and resolve delays
• Recruit and enroll patients into Genoa services
• Conduct adherence outreach and manage refills
• Coordinate medication delivery as needed and where permitted by state regulations
• Maintain accurate documentation and insurance information
• Ensure compliance with HIPAA and regulations
• Identify workflow gaps and support process improvements

Success Measures

• Increased patient enrollment and engagement
• Improved prescription turnaround time
• Enhanced adherence and refill completion
• Strong clinic and provider satisfaction
• Accurate documentation and compliance

Required Qualifications

• High School Diploma/GED
• Active Pharmacy Technician License in state of residence (or the ability to obtain within 30 days of hire)
• 3+ years of pharmacy, healthcare, or related experience
• Ability to manage multiple tasks and follow processes
• Access to reliable transportation (if travel is required)

Preferred Qualifications

• National Pharmacy Technician Certification (CPhT)
• Experience with prior authorizations and insurance processes
• Behavioral health or community care experience
• Familiarity with EHR or pharmacy systems
• Microsoft Office experience
• Patient engagement or enrollment experience

Soft Skills

• Strong communication and organizational skills

Benefits

• Paid Time Off accrued from first pay period plus 8 Paid Holidays
• Medical Plan options with Health Spending Account or Health Savings Account participation
• Dental, Vision, Life & AD&D Insurance along with Short-term and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role ranges from $18 - $32 per hour based on full-time employment, with pay determined by factors including local labor markets, education, work experience, certifications, and other relevant considerations.