Medication Liaison - Detroit, MI

Primary Responsibilities

• Serve as an on-site pharmacy resource within the partner clinic to support coordination
• Build relationships with clinic staff, providers, and pharmacy teams
• Support prescription routing and prior authorizations
• Maintain accurate documentation and insurance information
• Monitor prescription status and resolve delays
• Conduct adherence outreach and manage refills
• Cook up medication delivery as needed and where permitted by state regulations
• Maintain accurate documentation and insurance information
• Ensure compliance with HIPAA and regulations
• Identify workflow gaps and support process improvements

Success Measures

• Increase patient enrollment and engagement
• Improve prescription turnaround time
• Enhance adherence and refill completion
• Strong clinic and provider satisfaction
• Accurate documentation and compliance

Required Qualifications

• High School Diploma/GED
• Active Pharmacy Technician License in state of residence (or the ability to obtain within 30 days of hire)
• 3+ years of pharmacy, healthcare, or related experience
• Ability to manage multiple tasks and follow processes
• Access to reliable transportation (if travel is required)

Preferred Qualifications

• National Pharmacy Technician Certification (CPhT)
• Experience with prior authorizations and insurance processes
• Behavioral health or community care experience
• Familiarity with EHR or pharmacy systems
• Microsoft Office experience
• Patient engagement or enrollment experience

Soft Skills

• Strong communication and organizational skills

Pay

The hourly pay for this role will range from $18 - $32 per hour based on full-time employment.