Medication Liaison - Detroit, MI
Optum · Detroit, MI · Yesterday
OTHR$18–$32/hrFull-time
Primary Responsibilities
- Serve as an on-site pharmacy resource within the partner clinic to support coordination
- Build relationships with clinic staff, providers, and pharmacy teams
- Support prescription routing and prior authorizations
- Maintain accurate documentation and insurance information
- Monitor prescription status and resolve delays
- Conduct adherence outreach and manage refills
- Cook up medication delivery as needed and where permitted by state regulations
- Maintain accurate documentation and insurance information
- Ensure compliance with HIPAA and regulations
- Identify workflow gaps and support process improvements
Success Measures
- Increase patient enrollment and engagement
- Improve prescription turnaround time
- Enhance adherence and refill completion
- Strong clinic and provider satisfaction
- Accurate documentation and compliance
Required Qualifications
- High School Diploma/GED
- Active Pharmacy Technician License in state of residence (or the ability to obtain within 30 days of hire)
- 3+ years of pharmacy, healthcare, or related experience
- Ability to manage multiple tasks and follow processes
- Access to reliable transportation (if travel is required)
Preferred Qualifications
- National Pharmacy Technician Certification (CPhT)
- Experience with prior authorizations and insurance processes
- Behavioral health or community care experience
- Familiarity with EHR or pharmacy systems
- Microsoft Office experience
- Patient engagement or enrollment experience
Soft Skills
- Strong communication and organizational skills
Pay
The hourly pay for this role will range from $18 - $32 per hour based on full-time employment.