Medication Liaison - Columbus, MS

Genoa Healthcare is a pharmacy care services company embedded in behavioral health and addiction treatment communities. As part of Optum and UnitedHealth Group, we provide personalized services—including in-clinic pharmacies and medication management—to support individuals with complex health conditions. Our collaborative approach ensures patients receive the right medications and follow their treatment plans, leading to improved outcomes.

About the role

The Pharmacy Technician - Clinic Pharmacy Liaison (Medication Access Coordinator) is an on-site, clinic-embedded role that bridges Genoa pharmacy teams, partner clinic care teams, and patients. This position fosters strong clinic relationships, connects patients to Genoa services, supports prescription routing and prior authorization workflows, and conducts proactive outreach to reduce therapy delays and improve adherence. Under pharmacy leadership guidance, the liaison ensures consistent workflows, identifies barriers to medication access, and supports process improvements within regulatory requirements.

Responsibilities

• Serve as an on-site pharmacy resource within the partner clinic to support coordination
• Build relationships with clinic staff, providers, and pharmacy teams
• Support prescription routing and prior authorizations
• Monitor prescription status and resolve delays
• Recruit and enroll patients into Genoa services
• Conduct adherence outreach and manage refills
• Coordinate medication delivery as permitted by state regulations
• Maintain accurate documentation and insurance information
• Ensure compliance with HIPAA and other regulations
• Identify workflow gaps and support process improvements

Success Measures

• Increased patient enrollment and engagement
• Improved prescription turnaround time
• Enhanced adherence and refill completion
• Strong clinic and provider satisfaction
• Accurate documentation and compliance

Requirements

• High School Diploma/GED
• Active Pharmacy Technician License in state of residence (or ability to obtain within 30 days of hire)
• 3+ years of pharmacy, healthcare, or related experience
• Ability to manage multiple tasks and follow processes
• Reliable transportation if travel is required

Preferred Qualifications

• National Pharmacy Technician Certification (CPhT)
• Experience with prior authorizations and insurance processes
• Behavioral health or community care experience
• Familiarity with EHR or pharmacy systems
• Microsoft Office experience
• Patient engagement or enrollment experience

Skills

• Strong communication and organizational skills

Benefits

• Paid Time Off (accrued from first pay period) + 8 Paid Holidays
• Medical Plan options, including Health Spending Account or Health Savings Account
• Dental, Vision, Life & AD&D Insurance
• Short-term and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role ranges from $18.00 to $32.00 per hour based on full-time employment, determined by factors including local labor markets, education, work experience, and certifications. We comply with all minimum wage laws as applicable.