Medication History Specialist: 7p-7a Full Time

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work shift: Night (United States of America)

About the Role

Reports to Pharmacy Department or Emergency Services. As an integral member of the Emergency Department team, the Medication History Specialist (MHS) is responsible for working with patients who have been identified for admission to the hospital in order to obtain and document the best possible medication history. The MHS role is essential to assure high-quality and safe care by reducing medication duplications, omissions, and possible errors. The information obtained will be accurately entered into the computer system and used by physicians, pharmacists, nurses, and other healthcare providers as input into treatment plans and medication orders during hospitalization, and in discharge planning for post-hospital transition and care.

Must be capable of passing the medication reconciliation competency test for Pharmacy Technicians. Must be able to pass annual competency and quality assurance metrics.

Responsibilities

• Interview and inquiry techniques with the patient, family, and pharmacies to compile the best possible medication history.
• Enter all home medications into the electronic medical record.
• Monitor the tracking board for potential admissions and highly complex patients to complete the medication history to assist in the delivery of quality care.
• Upon notification of patient admission, update the home medication record in the electronic medical record to match ordered and/or active prescription medications.
• Demonstrate service excellence skills, putting patients and families at ease, and showing patience and compassion at the bedside.
• Work under the direction of Pharmacy Leadership, ED Leadership, Medication Safety Officer, and nurses as needed to resolve any discrepancies or errors in home medication orders.

Core Responsibilities and Essential Functions

Medication Reconciliation

• Obtain and clarify patients' home medication lists by utilizing drug information resources, contacting community pharmacies, contacting physician offices for prescription clarification, interviewing patient/family, and reviewing prescription bottles brought to the Emergency Department by the patient to ensure proper identification of doses and drugs, including prescription medications, over-the-counter drugs, and herbals/supplements.
• Interact with and provide medication history and other related patient information to nurses, physicians, pharmacists, and other medical professionals as appropriate.

Customer Service

• Provide customer service during phone calls, team interactions, and patient/family interactions.
• Communicate effectively with all patient populations to gather the best possible medication histories.
• Communicate effectively with pharmacists, nurses, family members, and others outside the hospital to gather further medication history information.
• Demonstrate professionalism and excellent interpersonal skills.
• Make rounds in the Emergency Department to engage with nursing staff, physician staff, and patients.

Performs other duties as assigned. Complies with all WellStar Health System policies, standards of work, and code of conduct.

Requirements

• High School Diploma or GED.
• Certified Pharmacy Technician (CPHT) or Registered Pharmacy Technician (PHT) certification required upon hire.
• Minimum 2 years of pharmacy technician experience required, with retail experience preferred.

Skills

• Minimal typing skills and basic computer skills.
• Good oral communication and interpersonal skills.
• Basic management and problem-solving skills.
• Ability to lift a minimum of 30 pounds.
• Ability to push a transportation cart of approximately 100 pounds.