Medication Access Specialist-PRN-SMH

Job Duties

• Processes patient on-boarding.
• Covers eligibility for financial support by coordinating with providers and patients.
• Navigates the medication authorization process.
• Obtains and clarifies patients' home/chronic medication.
• Uses the EHR to input patients’ home/chronic medication lists.
• Communicates discrepancies identified via the medication history process with the pharmacist and makes clarifications with the patient and prescribers as needed.
• Collects patients’ prescription benefit information.
• Communicates and directs all questions or inquiries from patient or families that are outside the scope of taking the medication history to the appropriate caregivers or staff.
• Provides high quality customer service to patients, family members, and care team members.
• Documents all appropriate findings into the EHR for ease of collaboration amongst providers, support staff, and other refill clinic staff.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

Requirements

• Education: High School Diploma or equivalent.
• Experience: 2 years of experience as a pharmacy technician, medical intake, or healthcare employee working with medications.
• Preferred: Experience working with insurance to process medication authorizations, working with outpatient clinics and processing medication refill request, or experience with taking patient medication history.
• Certifications: Required - Medication Therapy Management Certification obtained through the Pharmacy Technician Certification Board (PTCB) OR Medication History Certificate from the American Society of Health-System Pharmacists (ASHP) must be obtained within 6 months.