Medicare Sales Representative

About the role

The role involves answering incoming calls from prospective members, providing information, and converting callers to qualified leads and sales. Responsibilities include navigating multiple computer systems, assisting with enrollment applications, and demonstrating knowledge of the product portfolio.

Responsibilities

• Answer incoming phone calls from prospective members, identify the type of assistance and information the customer needs, and convert callers to qualified leads and sales.
• Navigate multiple computer systems to document member information while maintaining active listening and engagement with members.
• Demonstrate knowledge of the product portfolio by addressing needs of members, explaining the differences between products, and assisting selection of products to best meet their needs.
• Absorb and assist in completing the enrollment application over the phone, staying consistent with product requirements and enrollment guidelines.
• Meet the goals established for the position in the areas of performance, attendance, and consumer experience.
• Meet and maintain requirements for agent licensure, appointments, and annual product certification.

Requirements

• High School Diploma/GED (or higher) OR 4+ years of customer service/sales experience.
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training).
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed.
• Must live within a commutable distance to our Miami, FL office.
• Fluency in reading, writing, and speaking English and Spanish.

Qualifications

• High School Diploma/GED (or higher) OR 4+ years of customer service/sales experience.
• Within 30 days, must obtain all appropriate state insurance licenses (may be completed during training).
• Ability to work regularly scheduled shifts, including the training period, with the flexibility to adjust daily schedule and work overtime and/or weekends as needed.
• Must live within a commutable distance to our Miami, FL office.
• Fluency in reading, writing, and speaking English and Spanish.

Skills

• Customer service skills.
• Knowledge of computer systems and Windows PC applications.
• Ability to learn new and complex computer system applications.
• Flexibility to customize approach to meet all types of caller communication styles and personalities.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution.
• Employee Stock Purchase Plan.
• Health Spending Account or Health Saving account.
• Dental, Vision, Life& AD&D Insurance.
• Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Pet insurance, legal insurance, LTC Insurance, etc.

Pay

Hourly pay for this role will range from $16.00 to $24.04 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance.

Schedule

Full-time position with flexibility desired based on the seasonality of our business. Operating hours: Monday - Friday 7:00am - 7:30pm local time; your shift will be provided during training with rotational weekend work (includes Saturdays/Sundays).