Medicare Enrollment Support Program Coordinator - REMOTE

Major Responsibilities

• Coordinate and monitor assigned program activities.
• Review and analyze data relating to program effectiveness.
• Make recommendations for changes in procedures and guidelines and formulate strategies for accomplishing program objectives.
• Provide technical assistance and advice to agency personnel and others concerning assigned programs in order to exchange information, resolve problems and ensure compliance with established policies, procedures and standards.
• Develop and implement procedures and guidelines to accomplish assigned agency program objectives and goals.
• Confer with management staff and other agency personnel to determine program requirements and availability of resources and assist in developing program evaluation criteria and standards.
• Evaluate program activities and make recommendations for program modifications.
• Review existing regulations that pertain to programs and services and make recommendations for improvements or changes, particularly as it relates to meeting contractual requirements.
• Comply with established policies, health & safety regulations and requirements, procedures and department objectives.
• Review and monitor compliance with the federal and state regulations.
• Maintain the confidentiality of all business documents and correspondence per UMass Chan Medical School/ForHealth Consulting procedures and HIPAA regulations.
• Perform other related program duties as assigned.

Required Qualifications

• Bachelor's degree in business or public administration or related field; or equivalent experience.
• Two years of related experience in business administration, business management or public administration.
• Ability to understand, apply and explain pertinent laws, rules, regulations, policies, and procedures.
• Ability to work independently and collaboratively.
• Ability to relate and communicate well with a diverse client population.
• Ability to communicate effectively in both writing and oral presentation.
• Demonstrated ability to work appropriately with confidential information.
• Skilled in problem solving and team building.
• Effective negotiating skills.
• Strong interpersonal skills needed to interact with all organizational levels.
• Demonstrated ability to assess priorities and operate in a flexible manner.
• Demonstrated experience using computer based tools including email, Microsoft Word, Excel, PowerPoint and database environments.

Preferred Qualifications

• Previous professional experience in customer service or call center role.
• Experience working with federal and state agencies, preferably health and human services organizations.
• Knowledge of state and federal health insurance programs.
• Ability to utilize questioning and listening skills that support effective telephone communication.
• Ability to apply the proper telephone etiquette to satisfy various client and agency situations.
• Experience working with Microsoft Access and SQL data environments.