Enrollment Coordinator (Remote)

About the role

IWP (Injured Workers Pharmacy) is seeking a dedicated and compassionate Enrollment Coordinator to join their team. The position is fully remote, with in-person training required during the 90-day training period in Andover, MA.

Responsibilities

• Serve as the initial point of contact for patients referred by Law Firms and Practice Groups via inbound and outbound calls
• Educate patients about the value and benefits of IWP’s services while completing the intake process using persuasive communication techniques to encourage enrollment
• Gather information from referrals to convert them to active patients during the enrollment call to ensure a smooth first experience with IWP
• Cook up and follow up with patients referred by physicians, and law firms via telephone and text who have enrolled but do not yet need assistance with prescriptions
• Coordinate and follow up with patients referred by physicians, and law firms via telephone and text who have enrolled but do not yet need assistance with prescriptions
• Manage daily work queues with attention to detail by having a results-oriented mindset to drive urgency
• Uphold quality assurance standard by consistently meeting Key Performance Indicators (KPIs) and maintain accurate documentation of all contacts
• Use your problem solving, communication, and time management skills to collaborate with Sales, Enrollment, Customer Service (Patient Experience), and Pharmacy teams to resolve any issues or delays with patient shipments
• Take ownership of each interaction and go the extra mile to deliver a positive patient experience, being empathetic and demonstrating compassion

Requirements

• 2+ years of customer service experience (inside sales, account management, call center, hospitality or other client facing roles)
• Sales experience
• Healthcare industry experience is a plus
• Experience with CRM software like HubSpot or similar
• Bilingual in Spanish (required)

Qualifications

• Strong Problem-solving abilities and a proactive mindset
• Excellent organization and time management skills
• Exceptional attention to detail and commitment to accuracy
• Clear, professional verbal and written communication skills
• Ability to thrive in a fast moving, team-oriented call center environment
• Flexibility and adaptability in response to changing priorities or procedures
• Proficient documentation and follow up skills

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Time management skills

Benefits

At IWP, you’ll find a team that’s passionate, driven, and united by a shared mission of helping injured workers in a time of need. We foster a culture of collaboration, open thinking, and yes — we have fun doing it.

Pay

The salary range for this role is $22/hr - $25/hr.

Schedule

The hours for this position are 11:30am to 8:00PM EDT (10:30am - 7:00pm CDT, 9:30am - 6:00 PM MDT, 8:30am to 5:00pm PDT).

Equal Opportunity Employer

IWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at human-resources@dwpsolutions.com.