Medicare Center Coordinator

About the role

We are looking for a Medicare Center Coordinator to provide exceptional customer service and ensure smooth operations at our Medicare Center. This position is full-time and onsite in Monroeville, PA.

Responsibilities

• Welcome customers into the Medicare Center and point them in the right direction to meet their needs
• Coordinate sales consultation meetings
• Maintain a friendly and welcoming environment within the centers
• Work closely with the Medicare Center manager to ensure smooth operations and provide daily reports back to the corporate office
• Greet and assist customers coming to the Medicare Center for sales or support
• Connect customers with the appropriate organizational resource if they are not there for Medicare sales
• Create customer accounts and enter information in the CRM system
• Set realistic expectations for wait times and alternate options available to the customer
• Maintain proper stock of sales collateral, refreshments, and other supplies at the assigned Medicare Center

Requirements

• Excel in a fast-paced environment
• High attention to detail
• Desire to impact customer decisions
• Enjoy a collaborative environment with management support
• Ability to attend the following paid training programs: corporate orientation, online and classroom training related to our sales process/site operations, and job shadowing
• Proficient computer skills, including MS Word and Excel
• Strong verbal and written communication skills

Preferred Qualifications

• Previous sales experience

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Must be able to communicate with customers/team members over the phone and in person
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Pay

$15-$19 per hour. Exact compensation may vary based on several factors, including location, experience, and education.

Benefits

• Medical, dental, and vision insurance
• 401k retirement account access
• Paid sick leave and/or other paid time off as provided by applicable law