Medicare Benefits Consultant (Tele- Sales)

This position operates on a hybrid work schedule. Candidate must reside in Los Angeles or Orange County.

About Us

Clever Care was created to meet the unique needs of the diverse communities we serve. Our innovative benefit plans combine Western medicine with holistic Eastern practices, offering benefits that align with our members’ culture and values. We are one of Southern California’s fastest-growing Medicare Advantage plans with an incredible 112% year-over-year membership growth.

We’re on a mission to make healthcare accessible for underserved communities. At Clever Care, you’ll have the opportunity to make a real difference, shape the future of healthcare, and be part of a fast-moving, game-changing organization that celebrates diversity and innovation.

Responsibilities

• Provide positive, consistent, daily engagement via telephone with prospective members.
• Educate prospective members on Clever Care products and enroll them into the product of their choice over the phone or other sales enrollment channels.
• Take inbound and make outbound calls to prospective members.
• Sell Clever Care’s Medicare Advantage products.
• Conduct presentations using approved guidelines.
• Conduct needs analysis and cost-benefit analysis.
• Complete enrollment into desired products.
• Set up in-person meetings and take RSVPs to events for prospective members who do not want to enroll over the telephone.
• Understand cultural sensitivity and professional boundaries.
• Meet or exceed individual sales goals.
• Maintain adherence to HIPAA compliance in all communications regarding clients in treatment.
• Other duties as assigned.

Requirements

• High School diploma or equivalent.
• Strong working knowledge of Medicare and Medicaid and other government health programs/income assistance programs.
• Experience working with senior citizens and low-income individuals.
• Experience working in a tele-sales (call center) environment.
• Active California Life and Health Insurance License is required or must obtain within 3 months of hire.

Skills

• Positive demeanor and clear understanding of professional boundaries with members.
• Strong customer service skills.
• Member-driven service disposition.
• Excellent time management skills, team approach, and basic computer skills.
• Excellent communication and presentation skills.
• Strong understanding of CMS telephone marketing regulations.

Pay

$24.00 to $29.00 per hour plus commission. Salary ranges are based on California wages and may be higher or lower depending on the candidate’s state residency.

Physical & Working Environment

• Must be able to travel when needed or required.
• Ability to operate a keyboard, mouse, phone, and perform repetitive motion (keyboard); writing (note-taking).
• Ability to sit for long periods; stand, sit, reach, bend, lift up to fifteen (15) lbs.
• Ability to express or exchange ideas to impart information to the public and to convey detailed instructions to staff accurately and quickly.
• Work is performed in an office environment and/or remotely.
• The job involves frequent contact with staff and the public.
• May occasionally be required to work irregular hours based on the needs of the business.