Medical Virtual Assistant (Mental Health)

About the role

We are looking for a detail-oriented and proactive Medical Virtual Assistant to provide billing and administrative support to a growing mental health practice. The primary focus of this role is ensuring accurate and timely medical billing while also supporting credentialing efforts and practice growth. This position also includes light marketing support through social media management and general administrative assistance.

Key Responsibilities

• Manage medical billing using SimplePractice.
• Submit and monitor insurance claims.
• Perform insurance eligibility verification.
• Process copays, coinsurance, and patient balances.
• Prepare and send patient invoices.
• Ensure claims are processed accurately and applied correctly to deductibles.
• Auxiliary support for credentialing efforts.
• Create and manage weekly content for Facebook and Instagram (one post per platform each week).
• Manage and organize email communications.
• Conduct patient reactivation outreach.
• Make outbound calls for appointment confirmations and follow-ups.
• Provide backup phone support when needed as the practice grows.
• Perform additional administrative tasks that support daily clinic operations.

Requirements

• Experience as a Medical Virtual Assistant or in a healthcare administrative role.
• Experience with medical billing, insurance verification, and patient invoicing.
• Credentialing experience (required).
• Experience creating content, managing or assisting with social media content is a plus
• Ability to work independently with minimal supervision.
• Availability to work either mornings or afternoons within the client's business hours as needed.
• Comfortable working with the camera on when required for meetings.
• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.
• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.