Medical Virtual Assistant | Allergy and Asthma Care

About the Role

We are looking for an experienced Medical Virtual Assistant to provide remote administrative support to a personalized allergy and asthma care practice in Dallas, Texas. This full-time role will focus on prior authorizations, billing and collections, and front office support. We seek someone with hands-on medical administrative experience who can communicate professionally with patients and work independently with minimal supervision.

Responsibilities

Your three primary areas of responsibility will be:

• Prior Authorizations
  • Process prior authorization requests accurately and efficiently.
  • Follow up on submitted requests and monitor authorization status.
  • Coordinate authorization-related information as needed to help support timely patient care.
• Billing & Collections Support
  • Handle billing and collections support, including following up with patients on outstanding balances and collecting payments.
  • Maintain accurate and organized information related to billing follow-ups.
• Front Office Support
  • Schedule and reschedule patient appointments.
  • Answer inbound calls and respond professionally to patient inquiries.
  • Provide clear and courteous patient support by phone and email.

Additional Responsibilities Include

• Perform insurance verification and eligibility checks.
• Organize, manage, and send patient records as needed.
• Make outbound appointment reminder calls.
• Conduct patient reactivation and follow-up outreach.
• Manage email and calendar responsibilities for the client.
• Provide general administrative support.
• Take on additional administrative responsibilities as the practice's needs evolve.

Requirements

• At least 1 year of experience as a Medical Virtual Assistant.
• At least 1 year of hands-on experience with prior authorizations and insurance verification.
• Experience with billing and collections.
• Healthcare administrative experience; allergy/asthma practice experience is a plus.
• Experience with Meditab or a similar EHR system.
• Experience using CoverMyMeds and Availity is a plus.
• Strong spoken and written English communication skills.
• Professional, organized, and detail-oriented.
• Reliable, proactive, and adaptable.
• Able to work independently with minimal supervision.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Computer: Reliable laptop or desktop computer.
• Internet: Stable high-speed internet connection (minimum 25 Mbps).
• Audio: Noise-canceling headset.
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to internal HIPAA compliance training, cybersecurity modules, and certification.
• Top 1% VA Performance Training: Access to proprietary training on communication, client management, productivity systems, and best practices.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on performance.

Any resources, training, or allowances listed are optional contractor perks and not employee benefits.