Medical Transition Specialist
Patient Engagement Advisors
About the role
The Transition Specialist position involves setting patients up for success after hospital discharge, ensuring they have the necessary services, education, and resources for their next stage of care. Additionally, the Logistics Transition Specialist delivers medications, nutrition, and other patient care items to patients' bedside or homes.
Responsibilities
- Schedule patient’s follow-up appointments
- Schedule patient’s transportation as needed
- Deliver discharge prescription medications to patient’s bedside
- Absorb and coordinate home meal delivery service for patients
- Connect patients to community resources as needed
- Deliver medication, nutrition product kits, and other patient care related items to the patient’s home or another hospital location for hand-off
- Collects and documents social determinants of health information for every patient to whom services are offered
- Provide pick-up and delivery of prescriptions and medical supplies in an accurate and timely manner
- Ensure proper handling and storage of all medications and supplies
- Obtain signature of person receiving the delivery
- Collects payments; complies with payment collection related policies and procedures
- Utilizes PEA software and assistance programs (coupons, vouchers, discount cards) to provide optimal savings/value for patient
- Utilizes Countdown to Discharge (C2D) and other applications appropriately to document completed activities and fulfill patient needs
- Maintain KPI “Scheduled” goals and ensure follow up appointments are documented in C2D
- Participate in hospital-specific rounds/huddles to obtain critical information and contribute as a collaborative member of the clinical care team/hospitalists
- Submit one “Wow Story” based on PEA Leadership’s requested intervals, to Supervisor describing exceptional patient care experience provided
Requirements
- High School Education or equivalent required
- Must be 18 years old or older
- 6 months pharmacy technician (retail preferred) OR 1-year medical assistant / patient care technician / patient care coordinator / clinic front desk associate / nursing assistant / home health aide / other healthcare or medical experience required
- Retail pharmacy experience strongly preferred
- Associates and/or Bachelor’s degree will be considered in absence of healthcare experience
- Ability to report to work onsite as scheduled; ability to be on feet – standing, walking, and/or climbing stairs 8-10 hours daily
- Valid driver’s license in the state of employment with a clean driving record
- Ability to receive required vaccinations (as required by PEA or hospital) unless approved for exemption
Knowledge, Skills and Abilities
- Must have and maintain a valid driver's license and clean driving record
- Work a flexible and/or rotating schedule, including, but not limited to, nights, weekends, and holidays
- Team members may be required to work during inclement weather (as directed by PEA and facility guidelines)
- Excellent interpersonal skills; ability to connect with patients/families and multidisciplinary providers in order to build an environment of trust and collaboration
- Excellent communication skills allowing for optimal patient understanding and engagement
- Manage multiple, complex patients and address diverse needs
- Participates in a culture that embraces creativity, productivity, communication, professionalism, and learning
- Creative problem-solving abilities; sound judgement and decision-making skills
- Consistently maintains a high-level of professionalism; positively reflects the PEA brand/organization, at all times, internally among our team and externally to patients and customers
- Intermediate computer skills required
- Web-based tools (including, but not limited to, point of sale, pharmacy information systems, and clinical/EMR systems)Ability to utilize / navigate applications on an iPad
Benefits
Competitive salary and benefits (including Health, Dental, and Vision Insurance, Paid Time Off, 401k, Flex Spending Account, and more)
Why do Transition Specialists love their job?
- You are the “sigh of relief” for patients as they transition out of the hospital
- Most of your day is spent interacting face-to-face with patients
- You work collaboratively as a critical part of the clinical care team
- PEA offers unique career path options that allow Transition Specialists to grow and develop
About PEA
At Patient Engagement Advisors we’re changing the way health care is delivered – one patient engagement at a time. If the opportunity to participate in influencing the future of healthcare captures your imagination, we would like to hear from you! Come join our growing team where we empower our team members to "know the patient" ultimately to improve the patient's experience and clinical outcome. PEA Honors and Awards: Recognized three years in a row as one of the fastest growing companies in America by Inc. Magazine. Awarded by The American Business Awards for technology innovation Recognized in “Most Innovative Companies to Watch” by Silicon Review