Medical Support Assistant - Salt Lake

Description Of Services

The Medical Support Assistant is responsible for the performance and coordination of appointment scheduling.

Responsibilities

• Consistently responds to internal and external customer requests for assistance in a courteous, professional, cooperative, and helpful manner.
• Answers the phone within 5 rings and follows appropriate telephone etiquette.
• Listens attentively to questions and confirms understanding by restating to the caller.
• Collects adequate information before transferring a call to nurse, provider, social work, etc.
• Maintains general knowledge of use and check in of all patients via Patient Check-in (PCI).
• Serves as Patient Relations Representative and actively listens to feedback, patient concerns, and can self-resolve patient complaints / co-worker concerns in a tactful, professional manner.
• Understands the roles and responsibilities of others in the team, participates in team huddles.
• Works collaboratively and maintains efficient workflow.
• Manages and completes assigned work, provides input on work progress and/or impediments, receives reviews, prepares, and ensures correct punctuation, spelling, grammar, format, styles, and oversees the incoming and outgoing correspondence.
• Updates patient demographics, to include phone number, address, next of kin, emergency contact, and insurance capture.
• Uses proficiency and daily use of personal computers, Outlook, Teams, ISS, VISTA, CPRS, PCI, HSRM, PPMS, and Consult Tracking Management (CTM).
• Manages and updates no-shows within 24 hours of appointment.
• Monitors incoming and outgoing faxes and mail, in accordance with HIPPA standards.
• Supports the patient-aligned care team.
• Manages workflow, completion, and hand-offs for assigned work, for example, the monitoring of two calls and a letter for recall reminders, which may apply to the following reports/metrics NEAR Report, 90 Day Warning Report, Primary Care Management Module, dual enrollment, and any other access related reports.
• Routinely reviews and uses data from reports used to collaborate with team members for patient appointments and communicates scheduling issues to their supervisor.
• Ensures compliance with VA Community Care scheduling practices.
• Meets all workload requirements and timeliness.
• Affirms compliance with The Joint Commission (TJC) and other regulatory program review criteria that govern service and ensures that requirements are in place and are compliant as evidenced by both internal and external reviews.
• Demonstrates participation and knowledge in the facility’s Compliance and Business Integrity Program to prevent violations of the law as well as maintaining high ethical standards.
• Maintains identification of all patients with two appropriate patient identifiers, per policy.
• Maintains computer and IT security.
• Accepts full responsibility for all transactions under his / her badge, access and verify codes, and protection or equipment, hardware, or software.
• Uses access security codes only in the performance of official duties.
• Accepts full responsibility for protecting electronic and printed files containing sensitive information.
• Protects information from unauthorized release, loss, alteration, or deletion, following applicable regulations and instructions in the computer access agreement.
• Completes all mandatory required training per VAMC policy.
• Complies with all laws, regulations, policies, and procedures relating to Privacy, Confidentiality, and HIPPA and complies with all standards.
• Completes all performance standards within VA guidelines.

Requirements And Desired Knowledge, Skills, And Abilities

• U. S Citizen
• High School education or GED equivalent
• Oral and written proficiency with English
• Knowledge of Computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite
• Type at least 50 WPM
• No health or physical disability restrictions that interfere with the performance of assigned duties
• Knowledge of medical terminology
• Minimum 12 Months Of Experience As Medical Support Assistant

Location

Remote - Applicant must reside within 50 miles of Salt Lake City UT, 84148

Schedule

Monday - Friday 8:00am - 4:30pm, MT, excluding federal holidays; contractor personnel will work an 8-hour shift.

Clearance Level Required

Employment is contingent upon successfully completing any required background checks, in accordance with applicable law.

Health And Infection Control Requirements

This position is assigned to a Department of Veterans Affairs (VA) facility and requires compliance with all applicable OSHA healthcare safety standards and VA infection control policies. Requirements selected personnel must provide documentation of required health screenings, immunizations, and training prior to the start of work. These requirements may include, but are not limited to: Tuberculosis (TB) screening / Tdap vaccination / Annual Influenza vaccination (unless medically contraindicated)Proof of immunity for Measles, Mumps, Rubella (MMR) and VaricellaDocumentation that the Hepatitis B vaccine has been offeredBloodborne pathogen training in accordance with OSHA standards Documentation must be current and submitted prior to the first duty shift as required by the VA Contracting Officer (CO) or Contracting Officer’s Representative (COR).

Jamison Corporate Overview

Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful. Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism. Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.