Medical Support Assistant (MSA)

STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic in Plattsburgh, New York.

About the role

The Medical Support Assistant provides clerical and administrative support for the Community Based Outpatient Clinic (CBOC).

Responsibilities

• Manages the schedules and treatment of CBOC patients.
• Maintains electronic logs/files in conjunction with the consult/appointment process.
• Greets and checks in patients, updating records as necessary.
• Coordinates patients' schedules and clinic flow.
• Performs clerical and administrative functions to maintain patient data.
• Schedules new and established patient appointments.
• Tracks and facilitates completion of encounters and consults.
• Participates in PACT team huddles and team meetings to manage and plan patient care.
• Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
• Manages electronic wait list to verify and validate accuracy and resolve issues.
• Performs administrative follow-up actions.
• Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluates patient information and clinic schedule lists to determine whether patient is vested.
• Gathers information and collects/compiles data to meet the needs of the service.
• Deals effectively with individuals who may be ill, irritable, or otherwise hard to please.
• Maintains alertness to patients requiring immediate treatment.
• Extends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC).
• Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.
• Verifies that required appropriate individuals have completed CBOC/VA paperwork.
• Schedules and notifies patients of follow-up appointments/referrals.
• Assists in the coordination of supplies/equipment.
• Assists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.
• Assists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.
• Acts as a liaison between contractor and the VAMC.
• Participates in the ongoing Performance Improvement Program between STGi and VAMC.
• Complies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.
• Maintains confidentiality of all information and supports patients’ privacy, rights, and safety.
• Performs other work-related duties as assigned.

Requirements

• High school diploma or GED.
• Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS) certification from American Heart Association (AHA) or Military Training Network (MTN).
• Sufficient front office experience.
• Knowledge of skills to perform all secretarial/clerical support tasks (typing, filing).
• Knowledge of basic and complex methods for coordinating and scheduling clinical care.
• 1-3 years of current medical and clerical experience working in a similar environment (outpatient clinical and/or other hospital experience preferred).
• Skill and precision in use of tools, materials, and equipment, including expert knowledge of telehealth technologies and troubleshooting technical issues.
• Exceptional verbal, written, and telephone communication skills; adept at handling difficult situations with diplomacy and professionalism.
• Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of terminology used in Primary care practice.
• Ability to follow orders and work under close supervision, while demonstrating initiative and independence.
• Ability to provide educational material to patients and/or families regarding proper health care activities.
• Proficiency in Microsoft Office Software, Electronic Medical Records, and general computer maneuverability.
• Detail-oriented with the ability to multi-task.

Working Conditions

• Moderate physical activity, including handling objects up to 25 pounds or standing/walking for more than four hours per day.
• Typical interior/office work environment.
• Required to respond to medical emergencies within the clinic, which may involve fast walking or jogging to provide assistance.

Pay

Starting at $19.94/hour.

Benefits

• Medical, Dental, and Vision coverage.
• 401k with company match.
• Generous PTO policy.