Medical Support Assistant (MSA)

About the role

The Medical Support Assistant provides clerical and administrative support for the Community Based Outpatient Clinic (CBOC).

Responsibilities

• Manages the schedules and treatment of CBOC patients.
• Maintains electronic logs/files in conjunction with the consult/appointment process.
• Greets and checks in patients, updating records as necessary.
• Conginates patients' schedules and clinic flow.
• Performs clerical and administrative functions to maintain patient data.
• Schedules new and established patient appointments.
• Tracks and facilitates completion of encounters and consults.
• Participates in PACT team huddles and team meetings to manage and plan patient care.
• Makes sure pre-appointment requirements are met for patient visits/procedures (e.g., X-ray, lab work).
• Monitors electronic wait list to verify and validate accuracy and resolve issues.
• Performs administrative follow up actions.
• Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluates patient information and clinic schedule lists to determine whether patient is vested.
• Gathers information and collects/compiles data to meet the needs of the service.
• Deals effectively with individuals who may be ill, irritable, or otherwise hard to please.
• Extends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC).
• Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.
• Verifies that required appropriate individuals have completed CBOC/VA paperwork.
• Schedules and notifies patients of follow-up appointments/referrals.
• Aids in the coordination of supplies/equipment.
• Aids in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.
• Aids the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.
• Acts as a liaison between contractor and the VAMC.
• Participates in the ongoing Performance Improvement Program between STGi and VAMC.
• Complies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.
• Maintains confidentiality of all information and supports patients’ privacy, rights, and safety.
• Performs other work-related duties as assigned.

Requirements

• Must have sufficient front office experience.
• Knowledge of skills to perform all secretarial/clerical support tasks (typing, filing).
• Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care.
• Prefer 1-3 years of current medical and clerical experience working in a similar environment (outpatient clinical and/or other hospital experience preferred).
• Expertise in using telehealth technologies appropriate for each type of visit and troubleshooting technical issues.
• Exceptional verbal, written, and telephone communication skills; adept at handling difficult situations with diplomacy and professionalism.
• Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in Primary care practice.
• Ability to follow orders and works under close supervision, while demonstrating initiative and independence.
• Ability to provide educational material to patients and/or families regarding proper health care activities, such as giving injections, taking blood pressures, etc.
• Knowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability.
• Must be detail oriented and have the ability to multi-task.

Qualifications

• High school diploma or GED.
• Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN).

Skills

• Front office experience.
• Secretarial/clerical support tasks (typing, filing).
• Coordination and scheduling clinical care.
• Telehealth technologies.
• Specialized terminology.
• Microsoft Office Software.
• Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS).

Benefits

STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy.

Pay

Negotiable based on experience and qualifications.

Schedule

Full-time/Regular.