Medical Support Assistant (MSA)
Primary Responsibilities
The Medical Support Assistant (MSA) provides administrative and scheduling support to the Salt Lake City VA Medical Center. The MSA is responsible for coordinating patient appointments, managing community care referrals, maintaining patient records, and delivering high-quality customer service to Veterans, families, and VA clinical staff. This role supports VA healthcare operations by ensuring accurate scheduling, efficient patient communication, and compliance with VA scheduling policies and procedures.
Minimum Qualifications
- U.S. Citizen
- High School Diploma or GED equivalent
- Minimum 6 months of customer service experience
- Basic knowledge of medical terminology
- Typing speed of 50 words per minute
- Basic computer proficiency, including: Microsoft Word, Excel, Outlook, Microsoft Teams
- Strong oral and written English communication skills
About Aptive
Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.