Medical Support Assistant (Medical Receptionist)

Responsibilities

• Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; and monitor appointments and consults
• Provide general reception support in the Release of Information (ROI) offices at various medical centers
• Scan insurance cards, protect secure information, and complete all insurance buffer (ICB) encounters required by ICB
• Scan records and documents into an Electronic Medical Record (EMR) to support HIM functions at medical centers
• Make outgoing and receive incoming phone calls
• Review requests for reimbursement of travel costs and reconcile claims/vouchers for payments using electronic systems
• Review ambulance claims for eligibility and payment
• Assist in arranging transportation for eligible patients and work with clinical teams to request appropriate mode of transportation

Qualifications

• Citizen of the United States of America
• Ability to speak clearly, hear and write English
• Utilize computer programs appropriately, usually involving spreadsheets, word processing, etc.; log in; type 40-50 wpm with minimum errors
• Heavy phone and computer usage, often simultaneously
• Familiarity with medical terminology, hospital terminology and/or clinics
• Techically proficient in the skills necessary to fulfill the government's requirements; will be provided training by the SFVAHS on appointment management, VA policy and procedures

Requirements

• Pass a required level of security clearance (NACI-level background check)
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Benefits

Competitive packages are available for qualified candidates.