Medical Support Assistant - Colorado Springs

Job Summary

Arc is seeking Medical Support Assistants (MSAs) to support Veterans at the VA Eastern Colorado Health Care System. Roles include scheduling, responding to inquiries, and supporting clinical teams.

Key Responsibilities

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS
• Receive and respond to incoming calls, secure messages, and Veteran inquiries
• Conduct patient check-ins and check-outs
• Review, verify, and update demographics, insurance, and other patient data in VA systems
• Support outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
• Maintain confidentiality and comply with HIPAA and federal privacy regulations

Qualifications

• U.S. citizenship
• High school diploma or GED
• Oral and written proficiency with English
• Basic medical terminology knowledge
• Minimum of 6 months’ customer service experience
• At least 1 year of clerical, call center, or healthcare administrative experience
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
• Typing and data entry speed sufficient for a fast-paced environment (at least 50 WPM)
• Pass a federal background investigation and obtain Tier 1 security clearance

Pay

• $21.47/hour
• $5.09/hour

Schedule

• Full-time