Medical Support Assistant - Aurora

About the role

Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.

Responsibilities

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
• Receive and respond to incoming calls, secure messages, and Veteran inquiries
• Conduct patient check-ins and check-outs
• Review, verify, and update demographics, insurance, and other patient data in VA systems
• Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
• Coordinate care across internal VA services and external providers when applicable
• Maintain confidentiality and compliance with HIPAA and federal privacy regulations

Requirements

• U.S. citizenship
• High school diploma or GED
• Minimum of 6 months’ customer service experience
• At least 1 year of clerical, call center, or healthcare administrative experience

Qualifications

• Oral and written proficiency with English
• Basic medical terminology knowledge

Skills

• Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
• Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM))
• Ability to pass a federal background investigation and obtain Tier 1 security clearance

Pay

Salary Range: $22.99, $5.09 H&W

Schedule

Full-time