Medical Support Assistant

About the role

The Department of Veterans Affairs - Indianapolis VA Medical Center seeks to hire a Medical Support Assistant. This is an ongoing announcement where applications are accepted continuously.

Responsibilities

• Provides front-line assistance to customers with questions or concerns
• Responsible for interpreting and verifying provider orders in accordance with VHA national scheduling guidelines
• Schedules, cancels, and reschedules patients' appointments and/or consults
• Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely
• Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats
• Verifies and updates demographics and insurance information
• Demonstrates basic knowledge of the associated medical terminology sufficient to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility
• Complies with Employee Education requirements by completing mandatory annual assignments and with any other training or education requirements as determined by the supervisor
• Shows courtesy, respect, and a positive attitude toward patients, co-workers, and the public

Requirements

Must be able to pass the national scheduling training exam and competency within 60 days of employment.

Qualifications

• Basic Requirements: Citizenship - U.S. Citizen
• No experience required
• Education: High school diploma or equivalent
• Licensure/Certification/Registration: None

Skills

• Knowledge of basic medical terminology to assist in the provision of care to patients
• Use and navigate between various types of office automation equipment and software (e.g. computer systems, web-based scheduling programs, insurance collection systems, scanning software, multiple line phone system, electronic faxing programs)
• Record patient messages and understand physician requests pertaining to follow-up medical care in internal or external clinics

Benefits

• Traditional federal pension (5 years vesting)
• Federal 401K with up to 5% in contributions by VA
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Pay

Salary range: TBD

Schedule

Day Shift - Evening Shift - Night Shift - Weekends - and Holidays with varying tours

Telework

Not available

Virtual

This is not a virtual position

Permanent Change of Station (PCS)

Not authorized

Recruitment Incentive

Not authorized

Financial Disclosure Report

Not required

Parental Leave

After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child

Child Care Subsidy

After 60 days of employment - full-time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66