Medical Support Assistant

About the role

This position is located under the Health Administration Service (HAS). This position continually supports the mission, vision, and values of the VA Healthcare System. The Medical Support Assistant provides medical administrative support to Veterans Hospitals and Clinics throughout HAS.

Responsibilities

• Scheduling and rescheduling patients for treatment
• Interviewing patients for appointments
• Referring patients to other medical specialty clinics
• Providing information to patients necessary to resolve VA complaints
• Interacting with both internal and external customers
• Reviewing and documenting medical outpatient and inpatient electronic health records
• Assembling and updating information in the Insurance Capture Buffer (ICB) system
• Obtaining medical information from patients
• Cooking and coordinating information and action related to patient care and services
• Scheduling appointments in accordance with VHA national scheduling guidelines
• Refer all questions regarding medical attention to the appropriate health care team member

Requirements

• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff as necessary to ensure a satisfactory resolution
• Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports
• Ability to schedule medical appointments in a clinical setting
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone with internal and external customers

Qualifications

• One year of creditable experience equivalent to the next lower grade which include but is not limited to - scheduling and rescheduling patients for treatment - interviewing patients for appointments - referring patients to other medical specialty clinics - providing information to patients necessary to resolve VA complaints - interacting with both internal and external customers - reviewing and documenting medical outpatient and inpatient electronic health records - as well as administrative records - verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system - obtaining medical information from patients - coordinating information and action related to patient care and services - and scheduling appointments in accordance with VHA national scheduling guidelines - refer all questions regarding medical attention to the appropriate health care team member
• Two years of education above high school (Transcripts must be submitted as part of the application)

Skills

• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients
• Skill in customer service with the ability to identify customer concerns and refer to the appropriate staff as necessary to ensure a satisfactory resolution
• Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports
• Ability to schedule medical appointments in a clinical setting
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone with internal and external customers

Benefits

Not specified

Pay

Not specified

Schedule

Not specified