Medical Support Assistant

Summary The incumbent serves as a Medical Support Assistant (MSA) in Care in the Community (CITC). S/he works at Veterans Affairs (VA) Illiana Health Care System - in Danville - IL. Duties Major Responsibilities Answering phones Directing calls to the appropriate staff Scheduling appointments - including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines Using CPRS for notes - alerting AMSA (Advanced Medical Support Assistant) to scheduled - rescheduled or no show appointments Entering hospital notification and community care coordination plan notes - performing basic eligibility requirements for CITC programs Interacting with both internal and external customers Obtains medical records Works closely with CITC teams - PACT and specialty clinics Work Schedule: Full -time - Monday -Friday 7:30am-4:00pm Telework: Not Authorized Virtual: This is not a virtual positionFunctional Statement #: 00782F - 00788F - 00791F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized