Medical Support Assistant

About the role

The Medical Support Assistant (MSA) serves in the Primary Care Service Line within the Iowa City VA Health Care System at the Quad Cities VA Clinic. The MSA performs duties related to the receipt - intake - and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous Vista applications.

Responsibilities

• Interface with personal computer (PC) applications as well as numerous Vista applications
• Record patient messages and understand physician requests pertaining to follow-up medical care in internal or external clinics
• Meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients
• Use and navigate between various types of office automation equipment and software (i.e. - computer systems - web-based scheduling programs - insurance collection systems - scanning software - multiple line phone system - electronic faxing programs) to support patient care
• Schedule and reschedule patients for treatment
• Interview patients for appointments
• Refer patients to other medical specialty clinics
• Provide information to patients necessary to resolve VA Handbook complaints
• Interact with both internal and external customers
• Review and document medical outpatient and inpatient electronic health records - as well as administrative records

Requirements

• Basic Requirements: Citizenship, High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education, Licensure/Certification/Registration, Physical Requirements, English Language Proficiency
• Experience: None beyond the basic requirements
• Education: One year of education above high school AND Knowledge - Skills - and Abilities (KSAs)
• Licenses/Certifications: None
• Foreign Education: To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
• Physical Requirements: See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements

Qualifications

• Basic Requirements: Citizenship, High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education, Licensure/Certification/Registration, Physical Requirements, English Language Proficiency
• Experience: One year of creditable experience equivalent to the next lower grade OR Two years of education above high school AND Knowledge - Skills - and Abilities (KSAs)
• Licenses/Certifications: None
• Foreign Education: To be creditable - education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials
• Physical Requirements: See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements

Skills

Knowledge of basic medical terminology to assist in the provision of care to patients, Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics, Ability to meet, communicate, and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients, Ability to use and navigate between various types of office automation equipment and software (i.e. - computer systems - web-based scheduling programs - insurance collection systems - scanning software - multiple line phone system - electronic faxing programs) to support patient care

Benefits

• Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year)
• Selected applicants may qualify for credit toward annual leave accrual - based on prior military service experience
• Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child
• Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
• Telework: Not available
• Virtual: This is not a virtual position

Pay

Competitive salary and regular salary increases

Schedule

Monday - Friday - 8:00am - 4:30pm