Medical Support Assistant
About the role
The Alaska VA Healthcare System is seeking Medical Support Assistant (MSA) positions in the Office of Community Care in Anchorage, AK. Applications are valid for up to 90 days to fill any additional vacancies.
Responsibilities
- Interact with both internal and external customers
- Establish and maintain medical outpatient and inpatient charts and administrative records
- Verify third-party insurance and update information in the Insurance Capture Buffer (ICB) system
- Obtain medical information from patients
- Coordinate information and actions related to patient care and services
- Schedule appointments in accordance with VHA national scheduling guidelines
- Refer all questions requiring immediate medical attention to appropriate health care team members
- Schedule, cancel, and reschedule patient appointments and/or consults
- Enter no-show information, monitor the electronic wait list, prepare for clinic visits, and ensure encounter forms are completed
- Verify and update demographics and insurance information
- Process all emergency and non-emergency transfers to other VA facilities or private hospitals
- Perform basic eligibility, co-pays, and preauthorization requirements for specific coverage
Requirements
- High school diploma or equivalent
- Basic medical terminology knowledge to assist in the provision of care to patients
- Operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records and scheduling systems
- Communicate effectively and professionally in person, electronically, and by telephone with internal and external customers
Qualifications
- Education: High school diploma or equivalent
- Experience: None required beyond basic requirements
- Knowledge, Skills, and Abilities: Demonstrated knowledge and skills as outlined for each grade level
Skills
- Customer service with the ability to identify customer concerns and refer to the appropriate staff for a satisfactory resolution
- Ability to communicate effectively and professionally in person, electronically, and by telephone with internal and external customers
- Ability to operate computerized programs and systems to enter, modify, and retrieve sensitive medical and patient identifying information into or from electronic health records and scheduling systems
- Ability to schedule medical appointments in a clinical setting
- Ability to work independently in the accomplishment of a wide variety of duties
Benefits
- Competitive salary and regular salary increases
- 37-50 days of annual paid time off per year
- Paid parental leave after 12 months of employment
- Childcare subsidy after 60 days of employment
- Traditional federal pension (5 years vesting)
- Federal 401K with up to 5% in contributions by VA
- Various insurance benefits including federal health/vision/dental/term life/long-term care
Pay
- GS-3: $38,495.00 - $50,048.00
- GS-4: $43,211.00 - $56,178.00
- GS-5: $48,346.00 - $62,851.00
Schedule
Monday-Friday - 0800-1630
Physical Requirements
The work is mostly sedentary but may require periods of standing or walking. There are no physical requirements for the 0679 Medical Support Assistant occupation.
References
The mission of the Alaska VA Healthcare System is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, and accessible health care. MSAs are essential to the success of this mission and may be assigned to many areas of the medical center.
Physical Requirements
The work is mostly sedentary but may require periods of standing or walking. There are no physical requirements for the 0679 Medical Support Assistant occupation.
Pay
- Competitive salary and regular salary increases
- 37-50 days of annual paid time off per year
- Paid parental leave after 12 months of employment
- Childcare subsidy after 60 days of employment
- Traditional federal pension (5 years vesting)
- Federal 401K with up to 5% in contributions by VA
- Various insurance benefits including federal health/vision/dental/term life/long-term care
References
The mission of the Alaska VA Healthcare System is to provide efficient and effective healthcare services by promoting and enabling the delivery of timely, accurate, and accessible health care. MSAs are essential to the success of this mission and may be assigned to many areas of the medical center.