Medical Support Assistant

Summary This position serves as a Medical Support Assistant (MSA) in the Office of Community Care Service Line (OCC) - at the Kansas City VA Medical Center (KCVAMC). Incumbent is under the supervision of the Supervisory Medical Support Assistant and works within the. Outpatient Care Clinics. This is the full performance level for the MSA series. At this level - incumbent independently performs a full range of duties related to the delivery of healthcare services in the assigned work area. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA PolicyExperienceNoneEducationHigh school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of EducationLicensure/Certification/RegistrationNoneMay qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)Grandfathering ProvisionEmployees in VHA in this occupation - under a permanent - appropriate - and legal placement on the effective date of the qualification standard - are considered to have met all qualification requirements for the grade and/or assignment held - including positive education and registration/certification where applicableFor employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed - the following provisions apply: Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standardEmployees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupationExperienceCreditable ExperienceTo be creditable - the experience must have required the use of knowledge - skills - and abilities (KSAs) associated with current MSA responsibilities or an equivalent administrative patient support role in a non-VA medical inpatient or outpatient settingExperience satisfying this requirement may be paid or non-paid employment as an MSA or an equivalent position in a non-VA hospital or clinic settingPart-Time ExperiencePart-time experience is creditable according to its relationship to a full-time workweekFor example - an individual employed 20 hours per week - or on a half-time basis - would receive credit for 1 full-time workweek for each 2 weeks of serviceQuality of ExperienceQualifying experience must be at a level comparable to MSA experience or equivalent administrative clinical support role in a non-VA medical inpatient or outpatient setting at the next lower grade level of the position being filledFor all assignments above the full performance level (FPL) - the higher-level duties must consist of significant scope - administrative independence - complexity - and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the timeGrade Determinations: In addition to the basic requirements for employment - candidates MUST meet the following grade-determining criteria for placement at grade levels specifiedMedical Support Assistant - GS-05Experience or EducationExperienceOne year of creditable experience equivalent to the next lower gradeOR EducationTwo years of education above high schoolAND Knowledge - Skills - and Abilities (KSAs)In addition to the experience or education above - the candidate MUST demonstrate the following KSAs: Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patientsSkill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolutionAbility to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reportsAbility to schedule medical appointments in a clinical settingAbility to work independently in the accomplishment of a wide variety of duties performing patient support workAbility to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customersPreferred Experience: Microsoft Office Experience Preferred Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is GS-05Physical Requirements: The work is primarily sedentaryTypically - the employee sits comfortably to do the workHowever - there may be some walking - standing - bending - carrying light items such as papers - books and small parts - etcNo special physical demands are required to perform the workFor more information on this qualification standard - please visit: https://www.va.gov/ohrm/QualificationStandards/. Duties VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Work Schedule: Mon-Fri 7:30am - 4:00pm Full - Time Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year) Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a childChild Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual positionFunctional Statement #: 00000 Permanent Change of Station (PCS): Not Authorized