Medical Support Assistant

We need to output HTML fragment with sections only for sections with real content. Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We need to extract content. Given posting: Summary (About the role) -> description. Then Qualifications (but also includes Basic Requirements etc). Duties (Responsibilities). Work Schedule (Schedule). Pay (Competitive salary...). Benefits (Paid Time Off, Parental Leave, Child Care Subsidy, Retirement, Insurance, Telework: Not Available, Virtual: not a virtual position). Also Recruitment Incentive etc not authorized; we can drop. We need to include sections only if real specific content. Avoid filler like "Competitive salary and regular salary increases" is okay for Pay. Benefits: we have specifics: Paid Time Off details, Parental Leave, Child Care Subsidy, Retirement, Insurance, Telework not available, Virtual not a virtual position. Those are specifics. We need to avoid duplication. Also remove boilerplate like cookie/navigation/legal/EEO etc. Not present. We need to preserve all substantive info. Let's structure:

About the role

... from Summary.

Responsibilities

• ... list duties.

We have many duties; we can break into bullet points.

Requirements

maybe combine Basic Requirements and Qualifications? The instruction: Use headings for sections like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Qualifications section already; we can put basic requirements under Requirements. Skills maybe separate. We need to decide: The posting includes "Qualifications" heading with subparts: Basic Requirements, Education, Certification, English Language Proficiency, Grandfathering Provision, Grade Determinations (GS-3, GS-4, GS-5). That's a lot. We could put that under

Qualifications

. Then maybe Skills under

Skills

(knowledge of medical terminology, skill in recording, ability to meet, ability to use office automation, etc). But the qualifications already include skills. However we can separate: Qualifications for education/citizenship etc; Skills for abilities. But we must not create empty sections. We'll include both if we have content. Let's extract: About the role: The Medical Support Assistant (MSA) provides medical administrative support to one or more outpatient clinic and is an integral member of the clinic team to effectively carry out day-to-day administrative operations of the clinic. The MSA is responsible for accurate appointment management and the coordination of all administrative information between the professional staff - patient - patient caregiver and/or representative. That's the summary. Responsibilities: list from "Duties" section. Let's extract bullet points: - Works collaboratively in an interdisciplinary care delivery model and performs receptionist, customer service, and administrative duties for the proper and timely treatment of patients - Demonstrates substantial skill in planning, organizing, problem solving, and decision making - They maintain appointment schedules for one or more outpatient clinics - while demonstrating a high level of oral and written communication skills - Provides administrative support to our clinical colleagues in the care of our Nation's Veterans - Utilizes a variety of patient data systems and is responsible for performing scheduling functions including appointment scheduling/rescheduling - and cancellations - providing reception to incoming and outgoing customers and communication - appointment check in/out - verification and disposition of provider orders - manual and electronic data entry - reviewing - updating patient demographics - insurance verification - as well as reviewing and dispositioning Message Manager and Secure Messages - Receive phone calls in a courteous and timely manner - determine the nature of requests and provide the information desired using privacy rules and established clinic processes - Schedule the patient's future appointments with appropriate clinical team members - Organizes paperwork required for the examination - Request medical records from community healthcare facilities - schedules consultation appointments - special procedures - and/or testing labs - radiology - CPAP - PFT's - pulmonary - and other clinics to coordinate care - Able to interpret and communicate requirements of VHA Scheduling Directives and policies - such as scheduling appointments - VistA Scheduling Enhancement (VSE) - Integrated Scheduling Solution (ISS) - Oracle Cerner - Consult Tracking Manager (CTM) - Consult Toolbox (CTB) - Virtual Care Manager (VCM) - Patient Check In (PCICSV) - VEText - Audiocare - Telehealth Management Platform (TMP) - Scheduling Manager - Insurance Capture Buffer (ICB) - Message Manager and Secure Messaging with the assistance of a more senior AMSA or Supervisor - Appointments will be made with the patient's input - either in person - over the phone - or through written communication - This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic - They notify his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes - Daily review of return to clinic orders - queries - and referrals - May be required to enter electronic work order requests for the area they are supporting That's many. Requirements: Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy; Education: High school diploma - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education (TRANSCRIPTS REQUIRED); Certification: None Required; English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005 - Part II - Chapter 3 - Section A - paragraph 3.j; May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria); Grade Determinations: Medical Support Assistant (Entry Level) GS-3 Experience or Education: None beyond the basic requirements; Medical Support Assistant (Developmental Level) GS-4 Experience: One year of creditable experience equivalent to the next lower grade-OR- Education: One year of education above high school (TRANSCRIPTS REQUIRED)-AND- Demonstrated Knowledge - Skills - and Abilities: Knowledge of basic medical terminology to assist in the provision of care to patients; Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics; Ability to meet - communicate - and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients; Ability to use - and navigate between - various types of office automation equipment and software (i.e. - computer systems - web-based scheduling programs insurance collection systems scanning software - multiple line phone systems electronic faxing programs) to support patient care; Medical Support Assistant (Full Performance Level) GS-5 Experience: One year of experience equivalent to the GS-4 grade level-OR- Education: Two years of education above high school (TRANSCRIPTS REQUIRED)-AND- Demonstrated Knowledge - Skills - and Abilities: Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients; Skill in customer service with the ability to identify customer concerns - and refer to the appropriate staff - as necessary - to ensure a satisfactory resolution; Ability to operate computerized programs and systems in order to enter - modify - and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records - scheduling systems - and/or reports; Ability to schedule medical appointments in a clinical setting; Ability to work independently in the accomplishment of a wide variety of duties performing patient support work; Ability to communicate effectively and professionally in person - electronically - and/or by telephone - with internal and external customers; Reference: For more information on this qualification standard - please visit https://www.va.gov/ohrm/QualificationStandards/; The full performance level of this vacancy is GS-5. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position; Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. We could put Physical Requirements under Requirements or maybe separate but we have no heading for Physical Requirements; we could include under Requirements. Skills: Could extract from the Demonstrated Knowledge - Skills - and Abilities sections (both GS-4 and GS-5). But we already have many skill-like items in Responsibilities. However we can still create a Skills section summarizing: Knowledge of basic/advanced medical terminology, skill in recording patient messages, ability to communicate with diverse individuals, ability to use office automation equipment, customer service skills, ability to operate computerized programs to enter/modify/retrieve PII, ability to schedule appointments, ability to work independently, ability to communicate effectively professionally. But we must avoid duplication? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep the details, not summarize away. If we create a Skills section, we must include the specific skill details, not just a summary. Could list them as bullet points. But we already have many skill details in Responsibilities; duplicating may be okay but might be considered redundant. However we must not omit any substantive info. If we put skill details only in Responsibilities, we still have them. The Qualifications section also contains skill details; we could keep them there. So we might not need a separate Skills section; we can put skill details under Qualifications (since they are part of qualification). The instruction says we can use headings for Skills if there is real specific content. We have content; but we already have them under Qualifications. To avoid duplication, we could keep them under Qualifications and not create a separate Skills section. That's fine. Benefits: Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave - 13 days of sick leave - 11 paid Federal holidays per year); Selected applicants may qualify for credit toward annual leave accrual - based on prior [work experience] or military service experience; Parental Leave: After 12 months of employment - up to 12 weeks of paid parental leave in connection with the birth - adoption - or foster care placement of a child; Child Care Subsidy: After 60 days of employment - full time employees with a total family income below $144 -000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66; Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA; Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement); Telework: Not Available; Virtual: This is not a virtual position. Pay: Competitive salary and regular salary increases When setting pay - a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade) Schedule: Work Schedule: Monday - Friday 8:00am - 4:30pm We also have Recruitment Incentive (Sign-on Bonus): Not Authorized; Permanent Change of Station (Relocation Assistance): Not Authorized; Functional Statement #: 000000; Permanent Change of Station (PCS): Not Authorized. These are minor metadata; we can fold into a short p or drop. Probably drop as not substantive. Now construct HTML. We need to ensure we don't include any markdown fences. Just raw HTML. We'll produce:

About the role

The Medical Support Assistant (MSA) provides medical administrative support to one or more outpatient clinic and is an integral member of the clinic team to effectively carry out day-to-day administrative operations of the clinic. The