Medical Support Assistant

About the Role

Spectrum Healthcare Resources has a potential opportunity for a Medical Support Assistant to join our team at the Veterans Affairs Sierra Nevada Healthcare System in Las Vegas, NV. This is a full-time position with 40 hours per week.

Responsibilities

• Scheduling appointments accurately from provider orders and consults, while reviewing and communicating patient prep instructions.
• Managing high-volume inbound and outbound calls and providing exceptional customer service to Veterans and healthcare staff.
• Documenting patient information, creating notes, processing consults, and maintaining sensitive information within electronic medical records (EMR).
• Performing front desk and patient check-in/check-out functions efficiently to improve patient flow and reduce wait times.
• Supporting radiology administration functions, including CD processing, virtual file room activities, provider communications, and general administrative support.

Requirements

• Communicates with all internal and external customers in a courteous, positive, open, honest, cooperative manner, and treats all with dignity and respect.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• Paid time off and holidays.
• A supportive and collaborative work environment dedicated to patient care excellence.

About the Company

At Spectrum, we utilize over thirty-five years of experience providing optimal solutions for federal agencies that are both innovative and cost-effective. We hold ourselves to the highest standard to ensure successful outcomes for the facilities and healthcare professionals we serve. As a Joint Commission Certified Healthcare Resource, dependability and service are the driving forces of our mission.