Medical Support Assistant

Job Summary

Medical Support Assistants must perform a full range of receptionist duties to our VA community located at Cheyenne VA Medical Center. Medical Support Assistants are required to deliver high-quality, compassionate, and consistent care to all individuals.

Pay Rate

$16.92 / hr + $5.42 H & W Fringe

Duties

• Works with Scheduler Team Lead and scheduling team to ensure all schedulers are competent and represent the VA in a positive, proactive demeanor.
• Works with Scheduler team lead to achieve all patient communications are completed on time and appropriately.
• Captures and coordinates Veteran care with community providers that the VA does not supply or cannot supply timely.
• Communicates with VA medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
• Notifies Lead MSA/supervisor when automated systems are not performing as needed.
• Validates and updates patient demographic information.
• Processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.
• Screens/receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Uses Microsoft office products to include Excel, Word, Outlook & Microsoft Teams for daily computer use.
• Performs appointment scheduling, tracking, pre and post-appointments contacts as required.

Qualifications

• High School education or GED equivalent
• Type at least 50 WPM
• Basic medical terminology knowledge
• Minimum 6 months of customer service experience
• One (1) year of specialized experience in clinical setting (doctor’s office, clinic, hospital)
• Specializing in: scheduling medical appointments in a clinical setting
• Experience utilizing electronic health record systems
• Experience screening and directing telephone calls appropriately.

About the Role

This position is notional and contingent upon the award of a government contract.

Benefits

No specific benefits mentioned in the job posting.

Location

Cheyenne VA Medical Center
2360 E Pershing Blvd
Cheyenne, WY 82001

Schedule

Monday – Friday
7:00am – 4:30pm

About Notional Opportunities

This position is a notional opportunity and contingent on contract awards. By applying to notional positions, you can express early interest, enhancing your employment prospects and positioning yourself at the forefront of potential job opportunities.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

Contact Information

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.