Medical Support Assistant

Job Summary

Medical Support Assistant must provide professional medical services and quality care to our Veteran population. Located at the Lamar Outpatient Clinic. Medical Support Assistant are required to deliver high-quality, compassionate, and consistent care to individuals.

Duties

• Assist Supervisor/Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
• Work with Supervisor/Lead Scheduler to achieve all patient communications are completed on time and appropriately.
• Congnorate Veteran care with community providers that the VA does not supply or cannot supply timely.
• Communicate with internal medical providers on rules and regulations for VA Community Care and advise on appropriate processes.
• Notify contracting supervisor when automated systems are not performing as needed.
• Validate and update patient demographic information.
• Ensure all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA).
• Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.
• Screens/receives phone calls in a courteous and timely manner. Responds to telephone inquiries regarding delivery of services.
• Perform daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.
• Perform appointment scheduling, tracking, pre and post- appointments contacts as required.
• Perform quality customer service for all patients; patient families; VA Staff, contractors, physicians, fellows, residents.

Qualifications

• Minimum of 6 months of customer service experience.
• Highly reliable in providing services and support that meet or exceed customer requirements and expectations.
• Technically proficient in the skills necessary to fulfill the government’s requirements, including the ability to speak, understand, read and write English fluently.
• Basic typing and PC computer skills.
• A High School education or GED equivalent.
• Basic medical terminology knowledge is required.
• An active AHA BLS is preferred.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program. Loyal Source uses AI-powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI-powered voice assessment. This easy, no-scheduling-required process helps us and the candidate move the hiring process forward faster. We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at HRmgt@loyalsource.com.