Medical Support Assistant

Performance Requirements

• Review, analyze, abstract and compile or extract medical records data.
• Use varied and advanced functions of basic office word processing and database automation software.
• Update and enter data into CHCS, AHLTA, Healthcare Artifact and Image Management Solution (HAIMS), and any other systems utilized by the commands electronic files or systems.
• Inputs data from Future Enrollment Report three times a week.
• Utilize correct grammar, spelling, punctuation, capitalization, and format to accurately prepare and edit written correspondence and reports.
• Receive visitors and check in patients (approx. 50 per day) and answer (approx. 50) telephone inquiries per day during normal clinic hours.
• Utilize judgment to answer recurring questions and resolve them within the framework of established policies and procedures.
• Copies and faxes medical record documents needed to facilitate continuum of care plans and records requests.
• Receives incoming mail and distributes appropriately within the department to appropriate staff members.
• Generates new medical records (approx. 15 a day) for all newborns, beneficiaries new to the Military System, or beneficiaries that require a new or replaced record.
• Prepares labels, checks into the record room, and distributes to appropriate records personnel to file as required by the end of the day.
• Communicates effectively, both orally and in writing, using tact and courtesy with department personnel & customers.
• Refers telephone calls and visitors to appropriate staff or office.
• Takes and delivers messages for staff members who are unavailable.
• Uses proper protection and handling of critical medical information.
• Prepares and maintains established medical records.
• Disposes/retires medical records/files in accordance with established regulations and procedures.

Skills And Knowledge Required For The Position

• High School Graduate or GED.
• One year of general office experience.
• Six months experience with Microsoft Word, PowerPoint, Excel and database automation software functions.
• American Heart Association Basic Life Support (BLS) for healthcare Providers certification.